Aviation Maintenance Support Specialist | Client Liaison

Embraer; Sanford (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Embraer is seeking an experienced customer service liaison for its EEJS MRO Center in Sanford, FL. The role focuses on handling operational and technical issues during maintenance, coordinating with customers, and presenting quotes and options for maintenance and repairs.

The position requires strong communication skills, knowledge of aircraft maintenance processes, and the ability to upsell services while ensuring compliance with service bulletins and customer requirements.

Qualifications

• Bachelor’s or high school graduate with technical training and knowledge normally achieved through graduation from a university.
• Desirable: A&P license preferred with well-developed technical knowledge of specific types and models of aircraft turbine engines.

Responsibilities

• Act as main point of contact for maintenance-related operational/technical/administrative issues with Embraer Executive Jet MRO service centers.
• Manage customer aircraft through maintenance/repair processes, provide primary customer, hangar and maintenance communication, track status, and present cost estimates.
• Prepare and provide quotes for customer review and approval; discuss quotes and flat rates with customer.

Skills

Strong communication skills

Reading drawings

Negotiation techniques

Attention to detail

Microsoft Word and Excel

Industry knowledge

Education

Bachelor’s or high school with technical training

A&P license preferred

Tools

Quantum from Component Control

FlightDocs

CAMPs

FlyEmbraer

Job description

Embraer is seeking an experienced customer service liaison for its EEJS MRO Center in Sanford, FL. The role focuses on handling operational and technical issues during maintenance, coordinating with customers, and presenting quotes and options for maintenance and repairs.

The position requires strong communication skills, knowledge of aircraft maintenance processes, and the ability to upsell services while ensuring compliance with service bulletins and customer requirements.