Onsite EUC Deskside Engineer – Windows & Office 365

PRIMUS Global Services; Austin (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

PRIMUS Global Services is seeking an EUC Deskside Support Engineer for onsite coverage in Austin, Dallas, or Burlington. The role focuses on end-user computing support for enterprise users, with emphasis on Windows 10/11, Office 365, hardware, and troubleshooting.

The successful candidate will provide VIP user support, manage conference room tech, and work with SCCM, Active Directory, and SNOW to resolve issues and fulfill IT requests on site.

Qualifications

• Experience in EUC Deskside Support and Windows administration.
• Proficient with Microsoft Office 365 applications and end-user troubleshooting.
• Familiarity with IT incident management and ServiceNow ticketing.

Responsibilities

• Provide onsite EUC support for enterprise users.
• Troubleshoot desktop, hardware, and software issues (Windows 10/11, Office 365).
• Assist VIP/concierge users and manage conference room technology.
• Coordinate with IT teams for SCCM, AD, and endpoint management.

Skills

EUC Deskside Support

Windows 10/11 Administration

Microsoft Office 365

VIP/Concierge User Support

End-User Troubleshooting

Active Directory

SCCM

Tools

ServiceNow (SNOW)

SCCM Client Installation

Job description

PRIMUS Global Services is seeking an EUC Deskside Support Engineer for onsite coverage in Austin, Dallas, or Burlington. The role focuses on end-user computing support for enterprise users, with emphasis on Windows 10/11, Office 365, hardware, and troubleshooting.

The successful candidate will provide VIP user support, manage conference room tech, and work with SCCM, Active Directory, and SNOW to resolve issues and fulfill IT requests on site.