Onsite EUC Desk-Side Support Engineer

TECEZE; Sandusky (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

TECEZE is seeking an End User Computing (EUC) / Desk Side Support Engineer to provide onsite IT support for end users in Sandusky, MI. The role involves troubleshooting hardware/software, imaging devices, and resolving incidents to meet SLA requirements.

The candidate should have 4–6 years in EUC/Desk Side Support, strong Windows 10/11 knowledge, and experience with imaging tools and ITSM platforms. ITIL/Microsoft certs preferred.

Qualifications

• 4-6 years of EUC/Desk Side Support experience.
• Strong Windows 10/11 knowledge.
• Experience with Office 365, Outlook, and Teams.
• Imaging and deployment tools: KDP, SCCM, MDT, Intune.
• Active Directory user management and password resets.
• Basic networking: TCP/IP, DNS, DHCP, VPN, LAN/Wi‑Fi.
• Familiar with ITSM tools (ServiceNow, Remedy, Jira).
• ITIL or Microsoft certifications preferred.

Responsibilities

• Provide onsite Desk Side Support for end-user IT issues.
• Troubleshoot and resolve desktop, laptop hardware, software, and peripherals.
• Install, configure, and replace desktops, laptops, monitors, printers, and accessories.
• Perform staging, imaging, and deployment of new devices using imaging tools.
• Resolve incidents and service requests within SLA timelines.
• Perform hardware diagnostics and coordinate warranty replacements.
• Support Windows, Office 365, Outlook, and Teams.
• Manage user accounts and password resets in Active Directory.
• Troubleshoot basic network connectivity (LAN, Wi‑Fi, VPN, DNS, DHCP).
• Create and close tickets using ITSM tools (ServiceNow/Remedy/Jira).
• Maintain IT asset inventory and documentation.
• Provide hands-and-feet support for infrastructure/network teams when required.
• Deliver excellent customer service onsite.

Skills

Windows OS knowledge

Customer service

Onsite support

Troubleshooting

Education

ITIL Foundation

Microsoft Certifications

Tools

KDP

SCCM

MDT

Intune

ServiceNow

Remedy

Jira

Job description

TECEZE is seeking an End User Computing (EUC) / Desk Side Support Engineer to provide onsite IT support for end users in Sandusky, MI. The role involves troubleshooting hardware/software, imaging devices, and resolving incidents to meet SLA requirements.

The candidate should have 4–6 years in EUC/Desk Side Support, strong Windows 10/11 knowledge, and experience with imaging tools and ITSM platforms. ITIL/Microsoft certs preferred.