IT Support Technician

TeamLogic IT, Henderson, NV; Town of Poland (NY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Flexible work from home options

Ongoing training and development

Job summary

A Managed Service Provider is looking for an IT Technician based in the Dallas metro area. The role involves managing client IT environments, providing on-site and remote support, and troubleshooting various technical issues. Candidates should have a degree or equivalent experience in Computer Science, strong interpersonal and communication skills, and a valid driver's license. This position offers competitive wages and benefits, including health insurance and flexible scheduling.

Qualifications

• Good interpersonal skills for effective communication with various departments.
• Exceptional written and oral communication skills.
• Valid Driver License required for customer site visits.

Responsibilities

• Respond to support requests and ensure user satisfaction.
• Prioritize incidents according to defined processes.
• Perform hands-on fixes and hardware installations.
• Ensure safety and security standards are met.

Skills

Interpersonal skills

Technical problem-solving

Communication skills

Remote troubleshooting

Client interaction

Education

College diploma or university degree in Computer Science

5 to 10 years of equivalent work experience

Tools

Windows 10, 11

Mac OS

Windows Server 2012, 2016

Active Directory

RMM (Kaseya, Ninja, ConnectWise)

Autotask PSA

Job description

Please note this role will require some onsite field work in the DFW metro area

• Do you want to be a part of building a growing team?
• Do you enjoy leveraging technology to solve business issues?
• Do you collaborate well with both humans and machines?
• If so, TeamLogic IT wants to talk to you!
• We are a Managed Service Provider building a team in the Dallas area to provide comprehensive IT services to small and medium-size businesses. In this role, you will be an IT Technician responsible for managing our clients' IT environments.

We have:

• Competitive wages and full benefits, including health, dental, and vision insurance, paid time off, and 401k.
• Challenging work with an interesting variety of projects.
• Ongoing training and development to keep your skills sharp and current.
• Opportunities to advance in your career and become a company leader.
• Flexible environment where you work 1 day per work in our office and home office if a client onsite is not needed.
• Proven history of organizational success and a large network of technical support for you.

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep‑seated need to expand boundaries, flex know‑how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast‑paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support‑related tickets, and ensure the satisfaction of the end‑user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

• Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end‑user issues.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands‑on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• College diploma or university degree in the field of Computer Science and/or 5 to 10 years equivalent work experience.
• Exceptional written and oral communication skills.
• Experience with desktop operating systems including Windows 10, 11 and Mac OS.
• Experience with server operating systems including Server Server 2012, Server 2016 is a plus.
• Active Directory knowledge a plus
• RMM (Kaseya, Ninja, ConnectWise) and Autotask PSA Experience a plus
• Valid Driver License and ability to drive to customer locations when required.

Flexible work from home options available.

Compensation: $45,000.00 - $60,000.00 per year

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Remote Monitoring & Management Tool Experience *

Managed Service Provider Experience *

I was referred to this position by a current employee

Why Should You Join Us?

Flexible Scheduling

Competitive Compensation

People First Culture

The environment of the office is very welcoming and collaborative. Everyone is willing to help each other out. Coworkers and President are very friendly and enjoy working with the clients. I felt I was fairly compensated for my skill set and there was plenty of opportunity for growth, raises, and advancement. The President is a very understanding family man that truly cares about his employees and their success.