Senior Systems and Network Support Technician

TeamLogic IT, Henderson, NV; United States; Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Job summary

TeamLogic IT in the Dallas area is seeking a Senior Systems and Network Support Technician to deliver high-level IT support for SMBs. You’ll troubleshoot Microsoft 365, servers, networks, and security tools while coordinating with clients and internal teams.

The role emphasizes independent work, thorough documentation, and ownership of issues through resolution, with remote support and occasional on-site visits. Competitive pay and benefits apply.

Qualifications

• Three or more years of hands-on IT support, systems administration, network administration, or managed services experience.
• Strong troubleshooting skills across Microsoft 365, Windows, servers, networks, firewalls, and Active Directory.
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, routing, switching, and wireless networking.
• Experience administering Microsoft 365 and Microsoft Entra ID.
• Experience configuring or troubleshooting business-class firewalls and network equipment.
• Ability to diagnose issues independently and identify root causes.
• Strong written, verbal, organizational, and client service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver’s license and reliable transportation for occasional DFW client visits.

Responsibilities

• Resolve escalated issues involving workstations, servers, networks, Microsoft 365, cloud services, and business applications.
• Configure and troubleshoot firewalls, switches, VPNs, VLANs, wireless networks, DNS, DHCP, and internet connectivity.
• Administer Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint, Active Directory, and Group Policy.
• Support Windows Server, virtualization, and hybrid environments.
• Assist with client onboarding, cloud migrations, infrastructure upgrades, and technical projects.
• Use NinjaOne, Autotask, and related tools to monitor systems, manage tickets, and document service delivery.
• Communicate clearly with business owners, executives, end users, vendors, and internal teams.
• Identify opportunities to improve client security, reliability, and efficiency.
• Use scripting, automation, and AI-assisted tools where appropriate.
• Participate in an after-hours escalation rotation as needed.

Skills

IT support

Troubleshooting

Microsoft 365

Entra ID

Firewalls & networking

DNS & DHCP

AD & Group Policy

Communication skills

Multitasking

Driver's license

Tools

NinjaOne

Autotask

ConnectWise

Kaseya

Azure

Intune

PowerShell

Job description

Future Opening: Senior Systems and Network Support Technician

• 401(k) matching
• Paid time off

This position must be based in the DFW area and includes remote support, client-facing work, and occasional onsite service.

TeamLogic IT is seeking a well-rounded Senior Systems and Network Support Technician to support small and midsized businesses throughout DFW.

This is not a basic help desk position. You will troubleshoot complex issues across Microsoft 365, servers, networks, firewalls, cloud systems, endpoints, and security tools. The right candidate can work independently, communicate effectively with clients, document thoroughly, and take ownership of issues through resolution.

What We Offer

• Competitive compensation and benefits
• Paid time off and 401(k)
• Ongoing training and professional development
• A wide variety of clients, technologies, and projects
• Career advancement and leadership opportunities
• A growing, supportive team that embraces automation and AI

What You’ll Do

• Resolve escalated issues involving workstations, servers, networks, Microsoft 365, cloud services, and business applications
• Configure and troubleshoot firewalls, switches, VPNs, VLANs, wireless networks, DNS, DHCP, and internet connectivity
• Administer Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint, Active Directory, and Group Policy
• Support Windows Server, virtualization, and hybrid environments
• Assist with client onboarding, cloud migrations, infrastructure upgrades, and technical projects
• Use NinjaOne, Autotask, and related tools to monitor systems, manage tickets, and document service delivery
• Communicate clearly with business owners, executives, end users, vendors, and internal teams
• Identify opportunities to improve client security, reliability, and efficiency
• Use scripting, automation, and AI-assisted tools where appropriate
• Participate in an after-hours escalation rotation as needed

Required Qualifications

• Three or more years of hands-on IT support, systems administration, network administration, or managed services experience
• Strong troubleshooting skills across Microsoft 365, Windows, servers, networks, firewalls, and Active Directory
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, routing, switching, and wireless networking
• Experience administering Microsoft 365 and Microsoft Entra ID
• Experience configuring or troubleshooting business-class firewalls and network equipment
• Ability to diagnose issues independently and identify root causes
• Strong written, verbal, organizational, and client service skills
• Ability to manage multiple priorities in a fast-paced environment
• Valid driver’s license and reliable transportation for occasional DFW client visits

Preferred Qualifications

• Managed Service Provider experience
• Experience with NinjaOne, Autotask, ConnectWise, Kaseya, or comparable RMM and PSA platforms
• Experience with SonicWall, Meraki, Fortinet, or UniFi
• Experience with Azure, Intune, Conditional Access, and Microsoft 365 migrations
• PowerShell scripting or automation experience
• Cybersecurity, endpoint protection, MDR, email security, or backup experience
• Relevant Microsoft, CompTIA, CCNA, SonicWall, or Fortinet certifications

Flexible work from home options available.

Compensation: $65,000.00 - $85,000.00 per year

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seeded need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Experience with Remote Monitoring & Management tools *

Prior Managed Service Provider experience *

I was referred to this position by a current employee

The environment of the office is very welcoming and collaborative. Everyone is willing to help each other out. Coworkers and President are very friendly and enjoy working with the clients. I felt I was fairly compensated for my skill set and there was plenty of opportunity for growth, raises, and advancement. The President is a very understanding family man that truly cares about his employees and their success.