Onsite Enterprise Service Desk | Gov IT Support (Security+)

Zachary Piper, LLC; Kansas City (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefits package

PTO

Holidays

Medical

Dental

Vision

401K

Tuition reimbursement

Sick leave

Job summary

Zachary Piper Solutions seeks an Enterprise Service Desk professional to provide Tier 1 support for a government IT and cybersecurity program. This on-site role in Kansas City, MO focuses on helping military personnel, government civilians, and contractors access an enterprise network worldwide.

The position requires a Security+ certification and a Secret clearance, with 0–1+ years IT support experience. Strong customer service, communication, and troubleshooting skills are essential for success

Qualifications

• 0–6 months IT support experience (ESD Mid) or 6 months–1+ years IT support experience (ESD Senior).
• Experience supporting desktop hardware, Windows OS, Microsoft Office, Outlook, printers, mobile devices, and network connectivity issues.
• Strong troubleshooting, customer service, communication, and problem-solving skills.
• High School Diploma or equivalent; IT training or certifications preferred.
• Active CompTIA Security+ certification required.
• Active Secret Security Clearance required.
• Familiarity with NGEN and/or SMIT environments preferred.

Responsibilities

• Provide first-level technical support for enterprise network users and customer systems
• Troubleshoot hardware, software, operating system, network connectivity, and account access issues
• Support desktops, laptops, printers, mobile devices, and multifunction devices (MFDs/MFPs)
• Assist users with Microsoft Outlook, Microsoft Office Suite, and Video Teleconferencing (VTC) technologies
• Document, track, and elevate incidents while delivering excellent customer service

Skills

IT support

Customer service

Communication

Troubleshooting

Problem solving

Education

High School Diploma

IT training

Tools

Windows OS

Microsoft Office

Outlook

Printers

MFDs/MFPs

VTC technologies

Job description

Zachary Piper Solutions is seeking an Enterprise Service Desk to support a large-scale government IT and cybersecurity program focused on providing enterprise network and technical support services to military personnel, government civilians, and contractors worldwide. This position is on-site in Kansas City, MO. The Enterprise Service Desk will provide Tier 1 technical support and troubleshooting for end users accessing a global enterprise network environment. Join a mission-critical team supporting the technology infrastructure that enables daily operations across a worldwide organization.

Responsibilities for the Enterprise Service Desk include:

• Provide first-level technical support for enterprise network users and customer systems
• Troubleshoot hardware, software, operating system, network connectivity, and account access issues
• Support desktops, laptops, printers, mobile devices, and multifunction devices (MFDs/MFPs)
• Assist users with Microsoft Outlook, Microsoft Office Suite, and Video Teleconferencing (VTC) technologies
• Document, track, and escalate incidents while delivering excellent customer service

Required Qualifications for the Enterprise Service Desk include:

• ESD Mid: 0–6 months of IT support experience OR ESD Senior: 6 months–1+ years of IT support/help desk experience
• Experience supporting desktop hardware, Windows operating systems, Microsoft Office Suite, Outlook, printers, mobile devices, and network connectivity issues
• Strong troubleshooting, customer service, communication, and problem-solving skills
• High School Diploma or equivalent required; additional IT training or certifications are preferred
• Active CompTIA Security+ certification required
• Active Secret Security Clearance required
• Familiarity with NGEN and/or SMIT environments is preferred

Compensation for the Enterprise Service Desk includes:

• Salary Range: depending on experience
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as required by law
• 11 Paid Holidays
• 10 PTO Days

#LI-ER1 #LI-ONSITE

Keywords: Enterprise Service Desk, Help Desk Support, Technical Support, IT Support Specialist, Desktop Support, Service Desk Analyst, Tier 1 Support, Windows Support, Microsoft Office, Microsoft Outlook, Network Troubleshooting, Desktop Technician, Hardware Support, Printer Support, Mobile Device Support, VTC Support, Security+, CompTIA Security+, Secret Clearance, Customer Support, IT Help Desk, Kansas City MO, Government IT, Enterprise Network Support, NGEN, SMIT, Cyber Security Support