On-Site Enterprise Help Desk Specialist (Secret Clearance)

Zachary Piper Solutions; Kansas City (MO); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical

Dental

Vision

401K

Tuition Reimbursement

Sick leave

Job summary

Zachary Piper Solutions seeks an Enterprise Service Desk (ESD) Representative to support IT services and cybersecurity for large-scale government enterprise networks. This on-site role is located in Kansas City, Missouri, and involves centralized help desk and desktop support for thousands of users worldwide.

Responsibilities include Tier 1/2 support, troubleshooting across hardware, software, and networks, and ensuring excellent customer service within a high-volume environment.

Qualifications

• 0–6 months mid-level or 6+ months to 1+ year experience in IT support or help desk environments.
• Experience with desktop support, Windows OS, Microsoft Office Suite and Outlook.
• Active Secret Clearance required; Security+ certification is a must.

Responsibilities

• Provide Tier 1/Tier 2 help desk support for desktops, laptops, mobile devices, and enterprise applications.
• Troubleshoot hardware, software, network connectivity, and OS issues.
• Support Microsoft Office Suite, Outlook, and video teleconferencing tools.
• Respond to and resolve tickets in a high-volume service desk environment.
• Deliver excellent customer service while supporting end users across multiple locations.

Skills

IT support

Help desk

Troubleshooting

Customer service

Communication

Education

Security+ Certification

Job description

Zachary Piper Solutions seeks an Enterprise Service Desk (ESD) Representative to support IT services and cybersecurity for large-scale government enterprise networks. This on-site role is located in Kansas City, Missouri, and involves centralized help desk and desktop support for thousands of users worldwide.

Responsibilities include Tier 1/2 support, troubleshooting across hardware, software, and networks, and ensuring excellent customer service within a high-volume environment.