Enterprise Help Desk Specialist - 1

Zachary Piper Solutions; Kansas City (MO); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical

Dental

Vision

401K

Tuition Reimbursement

Sick leave

Job summary

Zachary Piper Solutions seeks an Enterprise Service Desk (ESD) Representative to support IT services and cybersecurity for large-scale government enterprise networks. This on-site role is located in Kansas City, Missouri, and involves centralized help desk and desktop support for thousands of users worldwide.

Responsibilities include Tier 1/2 support, troubleshooting across hardware, software, and networks, and ensuring excellent customer service within a high-volume environment.

Qualifications

• 0–6 months mid-level or 6+ months to 1+ year experience in IT support or help desk environments.
• Experience with desktop support, Windows OS, Microsoft Office Suite and Outlook.
• Active Secret Clearance required; Security+ certification is a must.

Responsibilities

• Provide Tier 1/Tier 2 help desk support for desktops, laptops, mobile devices, and enterprise applications.
• Troubleshoot hardware, software, network connectivity, and OS issues.
• Support Microsoft Office Suite, Outlook, and video teleconferencing tools.
• Respond to and resolve tickets in a high-volume service desk environment.
• Deliver excellent customer service while supporting end users across multiple locations.

Skills

IT support

Help desk

Troubleshooting

Customer service

Communication

Education

Security+ Certification

Job description

Zachary Piper Solutions is seeking an Enterprise Service Desk (ESD) Representative to support a company focused on IT services and cybersecurity for large-scale government enterprise networks. This position is on-site in Kansas City, Missouri. The ESD Representative will provide centralized help desk and desktop support to end users across a global enterprise environment. Join a mission-critical team supporting secure network operations for a major government organization and help ensure seamless connectivity for thousands of users worldwide.

Responsibilities for the ESD Representative include:

• Provide Tier 1/Tier 2 help desk support for desktops, laptops, mobile devices, and enterprise applications
• Troubleshoot hardware, software, network connectivity, and operating system issues
• Support Microsoft Office Suite, Outlook, and video teleconferencing tools
• Respond to and resolve tickets in a high-volume service desk environment
• Deliver excellent customer service while supporting end users across multiple locations

Required Qualifications for the ESD Representative include:

• 0–6 months of experience (Mid-level) OR 6+ months to 1+ year of experience (Senior) in IT support or help desk environments
• Experience with desktop support, Windows OS, Microsoft Office Suite, Outlook, and basic networking
• Strong troubleshooting, customer service, and communication skills
• Relevant IT certification (Security+ required)
• Active Secret Clearance required

Compensation for the ESD Representative include:

• Salary Range: $55,000 – $65,000 annually (depending on experience)
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick leave as required by law