Onsite End-User Tech Support Analyst (Field Devices)

nLeague; Salem (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

nLeague is seeking a candidate for an onsite position with VDOT in Salem, Virginia to provide end-user support. The role requires extensive skills with Microsoft Desktop products and a strong customer service attitude. The candidate will communicate effectively and troubleshoot hardware and software issues while working with field staff on innovative technology solutions. A valid driver's license is a must as driving a state vehicle is required. This position is expected to extend annually beyond June 30, 2026.

Qualifications

• MUST possess a valid driver's license and have a clear driving history.
• Ability to communicate effectively verbally and in writing.
• Experience with help request tracking and reporting tools.

Responsibilities

• Provide agency-specific end user support throughout Salem District VDOT.
• Troubleshoot hardware and software issues.
• Work with field staff with new technology and support devices.

Skills

Microsoft Desktop products

troubleshooting

customer service

communication

Tools

Windows

SharePoint

MS Office Suite

MS Teams

Job description

nLeague is seeking a candidate for an onsite position with VDOT in Salem, Virginia to provide end-user support. The role requires extensive skills with Microsoft Desktop products and a strong customer service attitude. The candidate will communicate effectively and troubleshoot hardware and software issues while working with field staff on innovative technology solutions. A valid driver's license is a must as driving a state vehicle is required. This position is expected to extend annually beyond June 30, 2026.