IT Field Support Technician :: Culpeper, VA

STI; Culpeper (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

STI is seeking an Onsite IT Support Technician to provide end-user support across the Culpeper District in Virginia. The role focuses on hands-on assistance, resolving hardware and software issues, and maintaining documentation while frequently traveling to different sites in the region.

The candidate should have a valid driver’s license, strong communication skills, and experience with Windows and Office products. This position is 100% onsite with state vehicle usage for local travel.

Qualifications

• Must possess a valid driver’s license.
• Experience with IT support or help desk systems is preferred.
• Ability to troubleshoot hardware and software issues on desktops, laptops and wireless devices.
• Familiarity with basic network concepts and willingness to learn cabling standards.

Responsibilities

• Provide front-line end user support for desktops, laptops, and wireless devices.
• Manage help desk tickets with tracking and reporting tools.
• Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams.
• Deliver customer-first service and maintain proper incident documentation.
• Assist in installation and maintenance of network cabling and patch panels.
• Drive a state vehicle to provide onsite support within the assigned region.

Skills

Driver's license

Verbal and written communication

Independent field work

Basic networking concepts

Help desk experience

Customer service

Tracking/reporting tools

Tools

Windows OS

SharePoint

MS Office Suite

MS Teams

Job description

Location: 100% ONSITE – Assigned VDOT Culpeper District

Requirements: MUST possess a valid driver's license – will drive a state vehicle

This position is responsible for providing agency-specific end user support throughout the state of Virginia, with a primary focus on the VDOT Culpeper District. The role requires hands‑on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems.

Key Responsibilities

• Provide front‑line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices
• Manage help desk tickets using tracking and reporting tools; esc...
• Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams
• Deliver outstanding customer service with a strong “customer-first” approach
• Maintain accurate documentation of incidents, resolutions, and asset management
• Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations
• Support the setup and testing of network drops, cable labeling, and physical connectivity checks
• Collaborate with senior technicians and network engineers on small‑scale cabling projects and office relocations
• Maintain organization and inventory of cabling tools, equipment, and supplies
• Drive a state vehicle to various locations within the assigned region for onsite support

Qualifications

• Valid driver's license (required)
• Excellent verbal and written communication skills
• Ability to work independently in a field environment and manage multiple priorities
• Familiarity with basic network concepts and a willingness to learn structured cabling standards
• Prior experience with IT support, help desk systems, or customer service preferred

Skill

Required / Desired

Amount

of Experience

Valid driver's license (required)

Experience working with help request tracking and reporting tools.

Highly desired

1

Years

Extensive skill in the use of Microsoft Desktop products including but not limited to Windows 7, Windows 10, SharePoint 2010, Outlook, MS Office Suite

3

Years

Skill in the use of troubleshooting and managing and administering wireless devices

Highly desired

3

Years

Ability to communicate effectively orally and in writing with individuals and groups. Strong customer service skills with a customer first attitude.

3

Years

Setup and testing of network drops, cable labeling, and physical connectivity checks

Highly desired

1

Years

Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch pane

Highly desired

1

Years

Global Candidate Requirements

Skill

Required / Desired

Amount

of Experience