Technical Support

Mbi Llc; Salem (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Mbi Llc is looking for a technology support specialist in Salem, Virginia. The role involves working with field staff to support devices and new technology, providing troubleshooting and problem management, and assisting with training. The ideal candidate will have over 5 years of experience with Microsoft products, exceptional communication skills, and a strong customer service orientation. This position is critical in ensuring a smooth operation of technology within the agency.

Qualifications

• 5+ years of extensive skill in Microsoft Desktop products like Windows and Office.
• 5+ years skill in managing desktop/laptop computers and wireless devices.
• 5+ years of effective verbal and written communication skills.
• 5+ years of experience with help-desk request tracking and reporting tools.
• 5+ years of strong customer service skills with a customer‑first attitude.
• 5+ years of experience providing computer training for field staff.
• 5+ years of knowledge of applications in an enterprise environment.
• 5+ years of experience creating training documentation.

Responsibilities

• Work with field staff on new technology and device support.
• Provide end-user support throughout Salem District VDOT.
• Troubleshoot issues and communicate resolutions to customers.
• Assist with hardware and software troubleshooting.

Skills

Microsoft Desktop products

Troubleshooting tools

Effective communication

Help-desk request tracking

Customer service skills

Computer training

Computer/mobile device applications

Creating training documentation

Job description

Responsibilities

• Work primarily with field staff with new technology and support of devices, fostering innovation to perform daily job functions.
• Provide agency‑specific end‑user support throughout Salem District VDOT.
• Offer troubleshooting, problem management, and escalation of issues, and communicate resolutions to customers in a timely manner.
• Assist with troubleshooting hardware and software issues.

Qualifications

• Extensive skill in Microsoft Desktop products (Windows, SharePoint, MS Office Suite, Office 365, MS Teams) – 5+ years.
• Skill in troubleshooting tools and managing desktop/laptop computers and wireless devices – 5+ years.
• Effective verbal and written communication with individuals and groups – 5+ years.
• Experience with help‑desk request tracking and reporting tools – 5+ years.
• Strong customer service skills with a customer‑first attitude – 5+ years.
• Provide computer training for field staff – 5+ years.
• Knowledge of computer/mobile device applications and how they operate in an enterprise environment – 5+ years.
• Experience creating training documentation – 5+ years.

Nice to Have

• Knowledge of additional enterprise device management tools and support procedures.