Onsite End-User Support Technician (2nd Shift)

ReqRoute,Inc; Collierville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

ReqRoute,Inc. in Collierville, TN is seeking an End User Support Technician to provide frontline IT support for desktops, laptops, and mobile devices onsite.

The role focuses on resolving end-user equipment issues with a proactive approach. The position is 2nd shift and office-based with no travel, requiring strong communication and a client-facing attitude to ensure high levels of service and user satisfaction while maintaining asset inventory, including support on the factory floor where

Qualifications

• Strong understanding of end-user device support for desktops, laptops, and mobile devices.
• Excellent communication and customer service skills.
• Willing to support users in both office and factory floor environments.

Responsibilities

• Provide frontline end-user IT support and resolve device-related issues.
• Manage and resolve end-user equipment problems quickly and effectively.
• Maintain high service standards with a proactive, customer-focused approach.
• Support inventory management of desktop hardware and software to ensure availability.

Skills

Desktop/Laptop/Mobile

Communication

Office & Factory Flexibility

Job description

ReqRoute,Inc. in Collierville, TN is seeking an End User Support Technician to provide frontline IT support for desktops, laptops, and mobile devices onsite.

The role focuses on resolving end-user equipment issues with a proactive approach. The position is 2nd shift and office-based with no travel, requiring strong communication and a client-facing attitude to ensure high levels of service and user satisfaction while maintaining asset inventory, including support on the factory floor where