End User Support Technician

ReqRoute,Inc; Collierville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

ReqRoute,Inc. in Collierville, TN is seeking an End User Support Technician to provide frontline IT support for desktops, laptops, and mobile devices onsite.

The role focuses on resolving end-user equipment issues with a proactive approach. The position is 2nd shift and office-based with no travel, requiring strong communication and a client-facing attitude to ensure high levels of service and user satisfaction while maintaining asset inventory, including support on the factory floor where

Qualifications

• Strong understanding of end-user device support for desktops, laptops, and mobile devices.
• Excellent communication and customer service skills.
• Willing to support users in both office and factory floor environments.

Responsibilities

• Provide frontline end-user IT support and resolve device-related issues.
• Manage and resolve end-user equipment problems quickly and effectively.
• Maintain high service standards with a proactive, customer-focused approach.
• Support inventory management of desktop hardware and software to ensure availability.

Skills

Desktop/Laptop/Mobile

Communication

Office & Factory Flexibility

Job description

Job Title- End User Support Technician

Location: Onsite - Collierville, TN

* The position is based in the office, with no travel requirements, and operates during 2nd shift

Top Skills:

1. Strong understanding of desktop/laptop/mobile device support principles and practices
2. Excellent communication skills
3. Flexibility to support users in office as well as Factory floor where applicable

Job Description/Summary:

The Technical support role is pivotal in ensuring seamless end user support within our organization. With a focus on providing exceptional technical assistance, the candidate will manage and resolve End user equipment-related issues efficiently. This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of service.

Additional Details:

• Client facing role - requires good communication skill and excellent Customer Support attitude
• Manage inventory of desktop hardware and software, ensuring availability and proper functioning