Onsite Employee Services Specialist (HR & Support)

Socket.dev; New York (NY); On-site; USD 32,000 - 43,000; Full time

Job summary

Madison Square Garden Entertainment Corp. is seeking an Employee Service Center Representative to support frontline venue employees across MSG venues.

You will handle Tier 1 inquiries via phone, email, and in-person interactions, assist with onboarding, attendance issues, scheduling, and HR-related processes, while delivering exceptional service in a fast-paced, live-entertainment environment.

Qualifications

• Experience in call center or HR/administrative support.
• Proficiency with Microsoft Office (Word, PowerPoint, Excel) and basic HRIS knowledge.
• Ability to deliver excellent customer service to a diverse stakeholder base.
• Ability to handle sensitive employee situations in a fast-paced environment.
• Strong written and verbal communication with strong organizational skills.
• Spanish language skills preferred (English/Spanish).

Responsibilities

• Act as the primary point of contact for Tier 1 employee inquiries and resolve requests within SLA, escalating Tier 2 when needed.
• Assist employees with absences and call-offs, including sick time, jury duty, bereavement.
• Support staff scheduling, attendance issues, pay inquiries, and time and attendance discipline.
• Facilitate onboarding, processing I-9s, and orientation/training support for new hires.
• Contribute to HR functions such as licenses, certifications, training initiatives, and disciplinary actions.
• Collaborate with ESC Leadership and Coordinators on day-to-day orientation.
• Provide on-site support and help sustain smooth business operations.
• Deliver exceptional experiences to guests, partners, and team members following appearance guidelines.

Skills

Call center experience

MS Office proficiency

HRIS experience

Customer service

Bilingual English/Spanish

Tools

Oracle HRIS

Case management software

Job description

Madison Square Garden Entertainment Corp. is seeking an Employee Service Center Representative to support frontline venue employees across MSG venues.

You will handle Tier 1 inquiries via phone, email, and in-person interactions, assist with onboarding, attendance issues, scheduling, and HR-related processes, while delivering exceptional service in a fast-paced, live-entertainment environment.