Event Office Administrator

Madison Square Garden Entertainment Corp.; New York (NY); On-site; USD 31,000 - 44,000; Part time

Job summary

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking an Event Office Administrator to oversee the Event Operations Offices and Guest Experience Desks, ensuring smooth operations during events in New York City venues.

The role emphasizes coordinating staff, tracking guest needs, processing event paperwork, and supporting Guest Services with communications, accessibility services, and equipment, while requiring flexible, part-time availability based on events and a

Qualifications

• Arena/Theater layout knowledge.
• Ability to interact with all levels of management and venue departments.
• Excellent verbal and written communication, and interpersonal skills.
• Experience with Microsoft Excel and Outlook.
• Detail oriented, highly organized, able to multi-task in a fast-paced environment.
• Able to pass a comprehensive alcohol management program certification.
• Part-time role based on events; flexible schedule including mornings, weekends, nights, holidays.
• Able to lift up to 50 pounds and operate a limited mobility lift.
• Comfort with heights and willingness to rotate positions within a shift.

Responsibilities

• Communication liaison for positive resolution of event related issues.
• Creates positive and memorable guest experiences.
• Tracks interaction/activity of Event Staff and produces a report after each event.
• Facilitates/tracks inventory of relocation seats and notifies when depletion occurs.
• Tracks, communicates and follows up with all guest issues to Guest Services Manager.
• Process all event related paperwork for corporate wide distribution.
• Monitor and document radio, telephone and chat communication.
• Dispatch appropriate staff to event related issues.
• Provide Guest Services with radios and any event related equipment.
• Report accurate labor calls to Finance/ Management.
• Work with Event Manager and Event Supervisors to provide assignment needs.
• Coordinate with Accessibility Services for seat relocations.
• Distributes & tests Assistive Listening Devices (ALDs) for guests requiring accommodation.
• Distributes sensory bags for guests requesting accommodation and records usage.
• Assist and records sensory room usage for guests requesting accommodation.
• Assist Guest Relations & Security Departments in tracking Lost & Found items.
• Provide administrative support to all Guest Services Staff and Management.
• Provide exceptional experiences for our guests, partners, and team members, including adherence to appearance and presentation guidelines on-site.

Skills

Communication

Interpersonal skills

Time management

Attention to detail

Multi-tasking

On-site teamwork

Tools

Microsoft Excel

Microsoft Outlook

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

The Event Office Administrator is responsible for the overall operation and supervision of the Event Operations Offices and the Guest Experience Desks.

What will you do?

• Communication liaison for positive resolution of event related issues.
• Creates positive and memorable guest experiences.
• Tracks the interaction/activity of Event Staff and produces a report at the conclusion of each event summarizing the event’s activities.
• Facilitates/tracks inventory of relocation seats, notifying senior event staff when allocation has been depleted.
• Tracks, communicates and follows-up with all guest issues and reports them to Guest Services Manager.
• Process all event related paperwork for corporate wide distribution.
• Monitor and document radio, telephone and chat communication.
• Dispatch appropriate staff to event related issues.
• Provide Guest Services with radios and any event related equipment.
• Report accurate labor calls to Finance/ Management.
• Work with Event Manager and Event Supervisors to provide all assignment needs.
• Works with Accessibility Services group as necessary for possible seat relocations.
• Distributes & tests Assistive Listening Devices (ALDs) for guests requiring an accommodation.
• Distributes sensory bags for guests requesting an accommodation and records usage for supply orders
• Assists and records sensory room usage for guests requesting an accommodation
• Assist Guest Relations & Security Departments in tracking Lost & Found items.
• The Event Office Administrator provides administrative support to all Guest Services Staff and Management.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• The ideal candidate will have knowledge of an Arena/Theater layout, as well as event staff roles and their associated areas of responsibility.
• Ability to interact with all levels of management and venue departments.
• Must have excellent verbal and communication skills along with excellent interpersonal skills.
• Must be able to handle sensitive, heightened, and urgent customer situations on-site.
• Must have knowledge of Microsoft Excel and Outlook.
• Must be detail oriented and extremely organized with the ability to multi-task in a high volume, fast paced and deadline-oriented environment.
• Ability to perform tasks in small work environments over extended periods.
• Must be able to pass and maintain certification in a comprehensive alcohol management program.
• This position is part time and is scheduled based on events.
• Must be able to work a flexible schedule inclusive of early mornings, weekends, nights and holidays.

Special Requirements

• Must be comfortable with heights.
• Ability to lift up to 50 pounds.
• Must be comfortable operating a limited mobility lift.
• Must be willing to rotate to various positions within a shift.

Onsite

Hourly Pay Range

$27—$27 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.