Remote Service Desk Technician – Secret-Clearance Eligible

Bridge Defense; United States; Remote; USD 25,000 - 30,000; Full time

Job summary

Bridge Defense seeks Service Desk Technicians to support the Army Enterprise Service Desk in a fast-paced, enterprise environment. This remote position requires residing near Augusta, GA and a Secret clearance eligibility.

You will handle hardware, software, and network issues with professional customer service and strong troubleshooting skills. Responsibilities include initial contact support via phone/email/chat, remote access assistance, password resets, and incident documentation.

Qualifications

• U.S. citizenship required.
• Ability to obtain a U.S. Government Secret security clearance prior to hire; sponsorship available.
• Level I AIT certification required.
• Strong knowledge of network troubleshooting, VPN, TCP/IP, and remote user support.
• Experience with Active Directory password resets and account unlocks.

Responsibilities

• Serve as the initial contact for customers via phone, email, or chat to provide technical support for hardware, software, systems, and applications.
• Troubleshoot Windows operating systems and Microsoft Outlook issues.
• Assist users with navigating applications and remote access to systems.
• Escalate complex issues to engineering teams as needed.
• Document incidents and resolutions per contract requirements.
• Meet or exceed customer service and performance metrics.

Skills

Technical support

Windows OS

Active Directory

VPN support

Customer service

Security clearance

Education

High School Diploma or equivalent

Job description

Bridge Defense seeks Service Desk Technicians to support the Army Enterprise Service Desk in a fast-paced, enterprise environment. This remote position requires residing near Augusta, GA and a Secret clearance eligibility.

You will handle hardware, software, and network issues with professional customer service and strong troubleshooting skills. Responsibilities include initial contact support via phone/email/chat, remote access assistance, password resets, and incident documentation.