Onsite Dispatch & Customer Service Specialist

Pulse Final Mile LLC

Santa Fe Springs (CA)

On-site

USD 25,000 - 33,000

Full time

9 days ago

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Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Life insurance

Job summary

Pulse Final Mile LLC in California is seeking a Customer Service Representative (CSR) to support home delivery services for key clients and local operations. You will dispatch delivery teams, maintain positive customer relationships, and drive operational efficiency while upholding Pulse standards.

The role requires 1+ years of customer service, strong communication, and proficiency with Microsoft Office (Excel).

Qualifications

1+ years of customer service experience.
Experience with Microsoft Office (Excel).
Excellent communication
Positive attitude

Responsibilities

Coordinate communication flow between Network Carrier Partners (NCPs), customers, clients, and retail partners.
Provide on-site warehouse support daily to ensure carrier teams and drivers adhere to client SOW procedures.
Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards, while upholding the Pulse culture and values.
Ensure compliance with specified contract metrics and terms.
Maintain high standards for all operational activities.
Support contract drivers and customers daily.
Inbound and outbound calls through the scheduled shift
High volume of outbound calls to customers to confirm scheduled delivery and any pertinent information needed prior to scheduled delivery