Customer Service Representative / Dispatcher

Pulse Final Mile LLC; Santa Fe Springs (CA); In loco; USD 25.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Life insurance

Descrizione del lavoro

Pulse Final Mile LLC in California is seeking a Customer Service Representative (CSR) to support home delivery services for key clients and local operations. You will dispatch delivery teams, maintain positive customer relationships, and drive operational efficiency while upholding Pulse standards.

The role requires 1+ years of customer service, strong communication, and proficiency with Microsoft Office (Excel).

Competenze

• 1+ years of customer service experience.
• Experience with Microsoft Office (Excel).
• Excellent communication
• Positive attitude

Mansioni

• Coordinate communication flow between Network Carrier Partners (NCPs), customers, clients, and retail partners.
• Provide on-site warehouse support daily to ensure carrier teams and drivers adhere to client SOW procedures.
• Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards, while upholding the Pulse culture and values.
• Ensure compliance with specified contract metrics and terms.
• Maintain high standards for all operational activities.
• Support contract drivers and customers daily.
• Inbound and outbound calls through the scheduled shift
• High volume of outbound calls to customers to confirm scheduled delivery and any pertinent information needed prior to scheduled delivery

Conoscenze

Customer service

Communication skills

Positive attitude

Strumenti

Microsoft Excel

Descrizione del lavoro

Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting-edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time.

As a Customer Service Representative (CSR) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key client(s) and local operations. This fast-paced position requires a skilled professional capable of dispatching delivery teams, maintaining positive customer relationships, and driving operational efficiency while directly supporting our clients' customers.

Responsibilities:

• Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and retail partners.
• Provide on-site warehouse support daily to ensure carrier teams and drivers adhere to client SOW procedures.
• Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards, while upholding the Pulse culture and values.
• Ensure compliance with specified contract metrics and terms.
• Maintain high standards for all operational activities.
• Support contract drivers and customers daily.
• Inbound and outbound calls through the scheduled shift
• High volume of outbound calls to customers to confirm scheduled delivery and any pertinent information needed prior to scheduled delivery

Requirements:

• 1+ years of customer service experience.
• Experience with Microsoft Office (Excel).
• Excellent communication
• Positive attitude

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Life insurance

Schedule:

• Based on market requirements and needs
• Holiday availability
• Weekend availability

Ability to Commute/Relocate:

• Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.