Onsite Desktop Support Technician - Savannah, GA

Insight Enterprises, Inc.; Garden City (GA); On-site; USD 48,000 - 64,000; Full time

Job summary

Insight Enterprises is seeking a Desktop Support Technician to support our large aerospace client in Savannah, GA. This role provides on-site, white-glove IT support in a fast-paced enterprise environment requiring strong customer service and hands-on technical ability.

You will troubleshoot hardware, software, and networking issues, perform deployments and IMACs, and maintain thorough documentation while delivering timely resolutions.

Qualifications

• 3-5+ years of Desktop Support, Technical Support, or Help Desk experience.
• Experience installing, configuring, and supporting Windows operating systems, desktop and laptop hardware, printers, scanners, and peripherals.
• Experience performing hardware deployments, refreshes, IMACs, and break/fix activities.
• Experience working with end users in a customer-facing environment.
• Strong troubleshooting across hardware, software, OS, and basic networking.
• Working knowledge of Windows, macOS, and Citrix virtual desktop environments.

Responsibilities

• Provide onsite desktop support for end users in a large enterprise environment.
• Unpack, install, configure, and test desktops, laptops, operating systems, software applications, printers, scanners, and other peripherals.
• Support a world-class aerospace environment
• Perform hardware refreshes, deployments, and break/fix support.
• Troubleshoot and resolve hardware, software, operating system, printer, and networking issues.
• Manage and resolve support tickets while maintaining excellent customer service.
• Conduct remote and onsite troubleshooting to diagnose and resolve technical issues.
• Guide users through technical solutions using clear, step-by-step instructions.
• Customize desktop applications and configurations to meet business needs.
• Document technical issues, resolutions, and support activities.
• Escalate unresolved issues to appropriate support teams when necessary.
• Follow up with users to ensure timely issue resolution and customer satisfaction.
• Assist with technical documentation, knowledge base articles, and support procedures.
• Deliver a high-touch, white-glove support experience for end users.

Skills

Desktop Support

Windows OS

End user support

Hardware troubleshooting

Printers & peripherals

Citrix

macOS

Networking basics

Communication

Customer-focused

Tools

Citrix

ServiceNow

Job description

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GA, US, 31408

Requisition Number: 106162

Schedule: Monday through Friday 8am to 5pm
Employment Type: Full-Time, Direct Hire

Note: Candidates must reside within a commutable distance of Savannah, GA and be able to successfully pass an extensive background check, credit check, and drug screening.

Insight Enterprises is seeking a Desktop Support Technician to support our large aerospace client, in Savannah, GA. This is an excellent opportunity to join a dynamic IT support team providing white-glove service and hands-on technical support in a fast-paced enterprise environment.

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As aFortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

Responsibilities

• Provide onsite desktop support for end users in a large enterprise environment.
• Unpack, install, configure, and test desktops, laptops, operating systems, software applications, printers, scanners, and other peripherals.
• Support a world-class aerospace environment
• Perform hardware refreshes, deployments, and break/fix support.
• Troubleshoot and resolve hardware, software, operating system, printer, and networking issues.
• Manage and resolve support tickets while maintaining excellent customer service.
• Conduct remote and onsite troubleshooting to diagnose and resolve technical issues.
• Guide users through technical solutions using clear, step-by-step instructions.
• Customize desktop applications and configurations to meet business needs.
• Document technical issues, resolutions, and support activities.
• Escalate unresolved issues to appropriate support teams when necessary.
• Follow up with users to ensure timely issue resolution and customer satisfaction.
• Assist with technical documentation, knowledge base articles, and support procedures.
• Deliver a high-touch, white-glove support experience for end users.

Required Qualifications

• 3-5+ years of Desktop Support, Technical Support, or Help Desk experience.
• Experience installing, configuring, and supporting:
• Windows operating systems
• Desktop and laptop hardware
• Printers, scanners, and peripherals
• Software applications
• Experience performing hardware deployments, refreshes, IMACs, and break/fix activities.
• Experience working directly with end users in a customer-facing environment.
• Strong troubleshooting skills across hardware, software, operating systems, and basic networking.
• Working knowledge of Windows, macOS, and Citrix virtual desktop environments.
• Understanding of enterprise IT environments and support protocols.
• Ability to perform remote troubleshooting and provide clear technical guidance.
• Excellent communication, organization, problem-solving, and multitasking skills.
• Customer-focused mindset with a strong sense of urgency.

Preferred Qualifications

• ServiceNow experience.
• Experience supporting Microsoft Office and enterprise software applications.
• Knowledge of network security practices, endpoint protection, and antivirus solutions.

Requirements

• Must be able to pass an extensive background check, credit check, and drug screening.
• Due to the nature of the client environment, only U.S. Citizens can be considered.
• Must be able to work onsite in Savannah, GA.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Nearest Major Market: Savannah
Job Segment: Technical Support, Network Security, Testing, Cloud, Help Desk, Technology, Security