Senior Desktop Support Analyst

Gulfstream Aerospace; Savannah (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

Gulfstream Aerospace Savannah is seeking a Senior Desktop Support Analyst to provide executive-level IT support for installed products and applications, primarily serving C-suite executives and their staff.

The role requires a Bachelor's degree or equivalent plus 3 years of desktop support experience, with strong skills in PowerShell automation, Microsoft 365, and endpoint management. Travel up to 25% may be required; shift is First, full-time.

Qualifications

• Bachelor's degree or equivalent combination of education and experience to successfully perform the essential functions of the job.
• Degree in Computer Science, MIS, or technology related field highly preferred.
• 3 years experience providing desktop technical support.

Responsibilities

• Provide technical support and guidance on software installation, utilization and troubleshooting to ensure successful implementation.
• Analyze the customer's technical environment and explain complex issues to customers in a non-technical way to maintain customer satisfaction.
• Observe and report on activities used to support customers; provide ideas, input, and innovation throughout the development process.
• Provide technical support to executive management and designated VIPs, and training to customer staff.
• Perform other duties as assigned.

Skills

PowerShell Automation

Microsoft 365

Intune MECM

UX Mindset

Root Cause Analysis

Cybersecurity Awareness

Data Analytics

Executive Support

Technical Writing

Project Management

Education

Bachelor's Degree or equivalent

Job description

Senior Desktop Support Analystin GAC Savannah

Unique Skills:

• PowerShell Automation
• Microsoft 365 Administration
• Endpoint Management (Intune/MECM)
• User Experience (UX) Mindset
• Root Cause Analysis
• Cybersecurity Awareness
• Data Analytics and Reporting
• Executive Support
• Technical Writing
• Project Management

Education and Experience Requirements

Bachelor's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. Degree in Computer Science, Management Information Systems, or technology related field highly preferred. 3 years experience providing desktop technical support. Position Purpose:Provide guidance and on-site executive support for installed products and applications in a timely, competent and highly professional manner. This role will primarily provide support for C-suite executives and their support staff.

Job Description

Principle Duties and Responsibilities:Essential Functions:

1. Provide technical support and guidance on software installation, utilization and troubleshooting to ensure successful implementation.
2. Analyze the customer's technical environment and explain complex issues to customers in a non-technical way in order to maintain customer satisfaction.
3. Observe and report on activities used to support customers; provide ideas, input, and innovation throughout the development process.
4. Provide technical support to executive management and designated VIPs, and training to customer staff.

Perform other duties as assigned.

Other Requirements

1. Ability to provide technical support service delivery within established guidelines.
2. Desktop/windows/PC expertise.
3. Problem solving and customer facing skills.
4. Deep understanding of the ITIL Incident Management Process.
5. Excellent interpersonal skills to effectively interact with internal/external clients/vendors.
6. Excellent analytical, assessment, planning, verbal and written communications skills.
7. Soft skills and technical skills that contribute to client satisfaction.

A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer.This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 235711

Category: Information Systems

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 09/11/2026

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft