Onsite Desktop Support Tech - Keep Teams Running

PRIDE Industries; Roseville (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

PRIDE Industries in Roseville, CA is seeking a Desktop Support Technician to respond to user inquiries and keep business systems running smoothly.

Under supervision, you will diagnose issues, manage tickets, and provide on-site support for desktops, laptops, and telecom equipment, with emphasis on minimizing downtime.

This role requires 1+ year in desktop support and strong customer service skills, with an Associate degree preferred and ERP familiarity a plus.

Qualifications

• 1+ year of desktop and systems support experience.
• Excellent troubleshooting skills, especially for Windows and wireless devices.
• Experience using remote desktop tools.
• Understanding of database structures and SQL.
• Knowledge of and skill to operate the applications supported: Windows, Outlook, MS Office, Word, Excel, Access, PowerPoint.
• Familiarity with ERP Systems preferred.
• Initiative and follow-through with documentation.

Responsibilities

• Respond to user inquiries and requests for assistance; resolve issues of moderate complexity.
• Provide telecom and remote access support; troubleshoot networking, hardware and software.
• Interview users to gather information and test solutions.
• Log and track tickets; escalate to ensure timely resolution.
• Troubleshoot and repair PCs and peripheral equipment on-site.
• Assist in documenting policies and procedures.

Skills

Desktop support

Windows troubleshooting

Customer service

Remote desktop tools

Communication

Problem solving

Education

Associates

High School Diploma or GED

Tools

SQL

Windows

Outlook

MS Office

Job description

PRIDE Industries in Roseville, CA is seeking a Desktop Support Technician to respond to user inquiries and keep business systems running smoothly.

Under supervision, you will diagnose issues, manage tickets, and provide on-site support for desktops, laptops, and telecom equipment, with emphasis on minimizing downtime.

This role requires 1+ year in desktop support and strong customer service skills, with an Associate degree preferred and ERP familiarity a plus.