IT Analyst: In-Person AI-Driven Tech Support

Simplicity Group Holdings; New Jersey; On-site; USD 65,000 - 85,000; Full time

Job summary

Simplicity Group Holdings seeks an IT Analyst to provide frontline IT support for desktops and laptops, troubleshoot Windows and MacOS environments, and perform on-site and remote problem resolution in a fast-paced setting.

You’ll manage network maintenance, security audits, asset inventories, and vendor relations, while leveraging AI tools to speed up troubleshooting and documentation. This is an in-person role supporting Phoenix-area operations.

Qualifications

• 2+ years of direct IT / Help Desk experience.
• Familiarity with Active Directory, Ubiquiti networking equipment, and Google Workspace; Windows and MacOS troubleshooting.
• Proficiency with AI productivity tools to enhance troubleshooting.
• Associate’s Degree or higher preferred.

Responsibilities

• Provide on-site and remote diagnosis and resolution of hardware/software problems for end users.
• Execute scheduled maintenance, repairs, and new installations of network equipment; troubleshoot Windows and MacOS clients and servers.
• Monitor security protocols and audit security measures for SOC2 and compliance.
• Maintain fixed asset inventory records and ensure system uptime for information architectures.
• Recommend hardware and software technologies to assist the business and propose alternative methods for information processing.
• Train staff on IT hardware and software infrastructure; document processes and results.
• Serve as point of contact for IT vendors and service providers regarding hardware, licensing, and connectivity.
• Utilize AI tools to accelerate troubleshooting, automate routine scripting, and streamline documentation creation.
• Additional tasks as assigned.

Skills

AI productivity tools

Windows & MacOS troubleshooting

IT/Help Desk experience

Education

Associate’s Degree or higher

Tools

Active Directory

Ubiquiti networking equipment

Google Workspace

Job description

Simplicity Group Holdings seeks an IT Analyst to provide frontline IT support for desktops and laptops, troubleshoot Windows and MacOS environments, and perform on-site and remote problem resolution in a fast-paced setting.

You’ll manage network maintenance, security audits, asset inventories, and vendor relations, while leveraging AI tools to speed up troubleshooting and documentation. This is an in-person role supporting Phoenix-area operations.