Onsite Deskside Support Engineer – Montpelier, VT

Cognizant Technology Solutions Corporation; Montpelier (VT); On-site; USD 79,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation seeks an experienced Deskside Support professional for an onsite role in Montpelier, VT. You will provide end-user support, manage desktops, printers, and enterprise tools, and troubleshoot a range of OS and network issues.

The role requires 6–8 years of Desktop/End User Computing experience, strong communication skills, and the ability to work across IT teams. Eligible for Cognizant incentive programs; visa sponsorship is not offered.

Qualifications

• Bachelor's degree in IT, CS or related field or equivalent practical experience.
• 6-8 years of Desktop/Deskside Support experience in enterprise environments.
• Strong analytical and troubleshooting skills for complex issues.
• Excellent verbal and written communication skills.
• Ability to work independently and within cross-functional teams.
• Experience supporting enterprise-scale environments and IT service management processes.

Responsibilities

• Provide onsite and remote end-user support for desktops, laptops, mobile devices, OS, software, and enterprise tools.
• Diagnose and resolve hardware, software, OS, and network connectivity issues with minimal business disruption.
• Support Windows 10/11, macOS, Active Directory accounts, and endpoint management platforms (Intune, SCCM).
• Manage and troubleshoot virtual desktops (Citrix, Azure Virtual Desktop) for seamless user access.
• Install, configure, maintain, and support printers, peripherals, conferencing equipment, and other devices.
• Track, prioritize, and resolve incidents via ServiceNow, Remedy, or Jira, meeting SLA requirements.
• Maintain IT asset inventory and document procedures; collaborate with infra/security/networking teams to improve services.

Skills

Desktop Support

End User Computing

Troubleshooting

Communication

Teamwork

IT service management

Education

Bachelor's degree in Information Technology or related field

Tools

Windows 10/11 Administration

macOS Support

Active Directory Administration

Intune

SCCM

Networking Fundamentals

Remote Desktop Support

Printers/Peripheral Device Support

Citrix

Azure Virtual Desktop

ServiceNow

Remedy

Jira

Job description

Cognizant Technology Solutions Corporation seeks an experienced Deskside Support professional for an onsite role in Montpelier, VT. You will provide end-user support, manage desktops, printers, and enterprise tools, and troubleshoot a range of OS and network issues.

The role requires 6–8 years of Desktop/End User Computing experience, strong communication skills, and the ability to work across IT teams. Eligible for Cognizant incentive programs; visa sponsorship is not offered.