Onsite Deskside Engineer - South San Francisco, California

Slipstream Co; South San Francisco (CA); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

401k match

Health benefits

Life insurance

Discretionary PTO

Job summary

Slipstream Life Sciences in South San Francisco, CA is seeking an Onsite Deskside Engineer to provide hands-on IT support in a fast-paced environment.

The role emphasizes Windows and iOS troubleshooting, hardware/connectivity issues, user access with Active Directory, and collaboration with the IT team to resolve problems end-to-end.

Ideal candidates have 3+ years in desktop support, strong communication, and a patient, user-focused approach.

Qualifications

• 3+ years in deskside/desktop IT support.
• Strong Windows OS knowledge and iOS troubleshooting.
• Experience with Active Directory and user access management.
• Familiarity with TCP/IP, DNS, DHCP, VPN basics.
• Ability to document steps and communicate clearly.

Responsibilities

• Provide deskside support for desktops, laptops, printers and peripherals.
• Troubleshoot Windows and iOS devices and network access issues.
• Manage user accounts via Active Directory and assist with access control.
• Use remote tools and Freshservice to diagnose and resolve issues.
• Document troubleshooting steps and collaborate with IT teammates.

Skills

Windows expertise

iOS support

Deskside support

Active Directory

Networking basics

Remote desktop tools

Freshservice

Troubleshooting

Documentation

Communication skills

Education

Bachelor’s degree in IT/CS or equivalent

Tools

Freshservice

Remote desktop tools

Job description

Onsite Deskside Engineer - South San Francisco, California

South San Francisco, United States Entry Level Full Time

About This Role

At Slipstream Life Sciences we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

South San Francisco, CA | Onsite

About the Opportunity

We’re looking for an experienced Deskside Engineer to provide high-quality, hands-on IT support within a collaborative, fast-paced environment in South San Francisco.

This is an ideal opportunity for an IT professional with 3+ years of desktop or technical support experience who enjoys solving problems, working directly with users, and taking ownership of technical issues from initial troubleshooting through resolution.

You’ll serve as a trusted, onsite technology resource - supporting Windows and iOS environments, troubleshooting hardware and connectivity issues, managing user access, and ensuring employees have the technology and support they need to work effectively.

What You’ll Do

As a Deskside Engineer, you’ll provide responsive, customer-focused technical support while diagnosing and resolving a variety of hardware, software, access, and connectivity issues.

Key Responsibilities

• Provide hands-on deskside support for desktops, laptops, printers, mobile devices, and other peripherals.
• Troubleshoot Windows operating systems and iOS devices.
• Diagnose and resolve hardware, software, connectivity, and user-access issues.
• Support user accounts and access through Active Directory.
• Troubleshoot basic networking issues involving TCP/IP, DNS, DHCP, VPN, and network connectivity.
• Use remote support tools to diagnose and resolve technical issues when appropriate.
• Create, manage, document, and resolve support requests through Freshservice.
• Research unfamiliar or complex technical issues and identify effective solutions.
• Clearly communicate technical information to users with varying levels of technical knowledge.
• Document troubleshooting steps, resolutions, and recurring issues.
• Collaborate with other IT team members while independently managing assigned issues.
• Identify opportunities to improve the overall end-user technology experience.

What We’re Looking For

• 3+ years of experience in deskside support, desktop support, IT support, or a similar technical support role.
• Strong working knowledge of Windows operating systems.
• Experience supporting iOS devices.
• Hands-on experience troubleshooting desktops, laptops, printers, and peripherals.
• Experience with Active Directory and user account management.
• Working knowledge of TCP/IP, DNS, DHCP, VPNs, and basic networking concepts.
• Experience using remote desktop/support tools.
• Experience working within an IT ticketing environment; Freshservice experience is a plus.
• Strong troubleshooting, research, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong documentation skills and attention to detail.
• Ability to prioritize issues and work independently while contributing to a collaborative team.

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field preferred, or equivalent relevant experience.

The Person Who Will Thrive Here

You’re someone who genuinely enjoys figuring out why something isn’t working - and making sure it works before you walk away.

You learn new technologies quickly, communicate clearly, and understand that excellent IT support is as much about the user experience as it is about the technology. You’re patient when explaining technical issues, comfortable taking ownership of a problem, and equally comfortable collaborating with teammates when a solution requires additional expertise.

You’re self-motivated, organized, detail-oriented, and willing to step up and lead when needed while remaining a strong team player.

Why This Role?

This is an opportunity to move beyond transactional help-desk support and become a highly visible, trusted technology partner to onsite users. You’ll work across a broad range of technologies and issues, build relationships with the people you support, and have the autonomy to research problems and drive them through resolution.

Location: South San Francisco, California
Work Arrangement: Onsite
Experience Level: 3+ years of relevant IT support experience

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO
• Salary: $70,000-$75,000

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.