Onsite Deployment Engineer

Assured Information Security, Inc.; San Antonio (TX); On-site; USD 102,000 - 142,000; Full time

Benefits offered by this job

Employer paid health insurance

401k with company match

Job summary

Assured Information Security (AIS) is seeking an Onsite Deployment Engineer to join our SecureView team at Lackland Air Force Base. This role requires an active TS/SCI clearance and will serve as the on-site SecureView SME, handling installation, administration, training, and issue resolution for a government customer.

The candidate will work with Windows and Linux systems, networking devices and perform root-cause analysis, testing and documentation. Willingness to travel 10%–25% is expected.

Qualifications

• Bachelor's degree in Computer Science, Information Technology Management, Computer Engineering or related field with 5 years of IT deployment/service delivery exp OR equivalent combo.
• Must possess a TS/SCI security clearance.
• Ability to travel 10%–25% as required.
• 2 years' end-user support experience in an IC environment.

Responsibilities

• Serve as SecureView SME on-site with a government customer.
• Administer SecureView at customer site and train users and admins.
• Perform root cause analysis, testing and validation of issues.
• Develop and execute test plans for hardware/software validation.
• Provide user familiarization training and documentation.
• Maintain infrastructure for SecureView implementation.
• Support customer calls and issue resolution.

Skills

Onsite deployment

DoD onsite

Windows

Linux

Networking

Troubleshooting

Root cause analysis

Customer-facing

Education

Bachelor's degree in CS/IT/Eng

Tools

Linux (RHEL)

Windows Server

Citrix

VMware

DoD 8570 IAT II

Job description

Assured Information Security (AIS) is looking for an Onsite Deployment Engineer to join our SecureView team at Lackland Air Force Base! AIS is the developer of SecureView, a government off-the-shelf (GOTS) software product. This position requires an active TS/SCI.

How You'll Succeed

This position will be the SecureView Subject Matter Expert (SME) on-site with a government customer. Daily duties will range from administration of the SecureView solution at a customer site and training new users and administrators to highly technical root cause analysis, testing and validation of issues. We're looking for candidates with customer-facing/DoD onsite experience, knowledgeable with Windows and Linux systems, experience with networking devices as well as troubleshooting and resolution of issues. Role and responsibilities include:

• The operational maintenance, support and upgrades for operating systems, workstations and servers
• Developing and executing test plans for hardware/software validation and performance analysis
• Providing user familiarization training
• Performing in-depth triage and investigation of issues
• Conducting hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configuration guidelines
• Developing installation, testing and other technical documentation and diagrams
• Maintaining infrastructure, including all hardware and software, for SecureView implementation
• Supporting customer calls

Who You Are

You're a self-starter who is ready to learn and grow while representing AIS and SecureView at a customer site. Under minimal supervision, you'll be able to perform software installations and upgrades to operating systems and layered software packages and act as the SME for assessments and provides Tier 4 support for SecureView implementation.

Your Expertise

• Bachelor's degree in Computer Science, Information Technology Management, Computer Engineering or a related field of study with 5 years of experience in performing IT deployments or service delivery in an end user/customer environment OR equivalent combination of education and experience.
• Must possess a TS/SCI security clearance.
• Ability to travel 10% to 25% for job-related activities as required.
• 2 years of experience in working directly with and supporting end-users in an IC environment.
• 2 years of experience implementing and staffing IT deployment teams, operations, help desks and other customer support functions.
• 2 years of experience with Linux/RHEL.
• 2 years of experience with Windows Server
• Active certification compliant with DoD 8570 IAT Level II or higher (i.e., CompTIA Security+ CE)

What Sets You Apart

• Strong familiarity with cross-domain systems and/or virtualization?and VDI environments?(Citrix, VMWare)?
• Experience deploying IT solutions software in DoD/IC facilities CONUS and OCONUS?
• Able to design and implement both Linux and Windows systems and deployments
• Knowledgeable of issues related to system installs in the Intelligence community and DoD intelligence sites, including site sensitivities as well as highly demanding user and site managers
• Understanding of hypervisors including Xen, VMWare and Citrix
• Experience with technical troubleshooting and root cause analysis
• Experience in working directly with and supporting end-users in an IC environment

The Impact

AIS is a leading cyber and information security company supporting mission critical operations across the DoD, intelligence community, commerce and beyond. Our roots trace back to the very beginnings of cybersecurity research, when a group of hackers worked around a pool table until they became profitable enough to order office furniture. They hung a pirate flag on the wall to represent their decision to do things differently. Those pioneers started AIS because they not only believed in the potential of the industry, but the necessity to provide the United States with the offensive and defensive capabilities needed to gain the high ground in cyber warfare.

Decades later, the pirate flag waves tall outside of our headquarters, and we continue to develop and envision technologies that protect our nation and our warfighters. The challenge is that there is no end in sight. We're looking for the best and brightest people to support our mission. When you join our team, no matter your role, you'll be contributing to the security of our nation and our way of life.

The Culture

You're not just a number here. Founded in 2001, AIS is a privately-owned company committed to excellence in all facets. We pride ourselves on offering some of the best benefits seen in the industry and ensuring our brilliant team members have exciting, challenging and impactful work and a fun, values-driven environment to collaborate in. We celebrate the unique backgrounds and experiences of our people and encourage new ideas, innovation and the autonomy to create the future and career they want with our support.

EOE/AA Disability/Veteran

US Salary Range: $102,000 - $142,000

The salary offered to a selected candidate will be based on several factors including location, skills, and experience. In addition to a comprehensive benefits package which includes employer paid health insurance and a 7% contribution to your 401k, candidates may be eligible for other forms of compensation.