Onsite Dell Storage Field Engineer - Flexible Shifts Travel

PGTEK; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

PTO and Education Assistance

Job summary

PGTEK seeks Onsite Field Engineers to support Dell ISG Storage solutions at customer sites in the Charlotte, NC metro area. Stay within a 100 mile radius to ensure uptime and peak performance of mission-critical systems.

You will primarily work 1st shift with occasional 2nd shift and overnight opportunities. Travel required with a strong focus on customer satisfaction and rapid issue resolution.

Qualifications

• Bachelor's degree or higher; 2+ years of professional experience preferred.
• Hands-on experience with Dell ISG Storage solutions (DataDomain, PowerScale, VxRail).
• Ability to travel within the Charlotte metro area and surrounding 100 miles.

Responsibilities

• Provide on-site maintenance and break/fix services for Dell ISG Storage products at customer sites.
• Install, configure, troubleshoot, and repair systems; deliver direct customer support and issue resolution.
• Collaborate with experts to resolve complex problems and escalate while maintaining customer satisfaction.

Skills

Customer service

Troubleshooting

Communication

Team collaboration

Education

Bachelor's degree in IT/CS

Advanced degree (optional)

Tools

DataDomain

PowerScale

VxRail

Job description

PGTEK seeks Onsite Field Engineers to support Dell ISG Storage solutions at customer sites in the Charlotte, NC metro area. Stay within a 100 mile radius to ensure uptime and peak performance of mission-critical systems.

You will primarily work 1st shift with occasional 2nd shift and overnight opportunities. Travel required with a strong focus on customer satisfaction and rapid issue resolution.