Onsite Datacenter Hardware Technician - Dell Servers

PGTEK; Marble (NC); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health benefits (PPO + HSA)

Dental & Vision insurance

Life Insurance & Disability

401(k) matching

Pet insurance discount via ASPCA

Paid time off & holidays

Job summary

PGTEK seeks a Datacenter Hardware Technician in Marble, NC (onsite) to support Dell server infrastructure, perform break/fix, and handle hardware installations. The role includes lifting up to 65 lbs and occasional shift rotations, with a first shift focus. Start is early December 2025, relocation assistance available.

The ideal candidate demonstrates hands-on troubleshooting, strong communication, and a detail-oriented approach in a fast-paced datacenter setting, ensuring uptime and reliability.

Qualifications

• Dell Server Expertise: Proven experience racking, stacking, and servicing Dell servers in a datacenter setting.
• Break/Fix Proficiency: Hands-on experience diagnosing hardware issues and performing part replacements.
• Troubleshooting Skills: Strong problem-solving abilities and technical insight into server operations.
• Customer Focus: Excellent communication skills with a professional, customer-first approach.
• Physical Capability: Ability to lift heavy equipment (up to 65 lbs) and work on ladders as needed.
• Detail-Oriented: Committed to delivering high-quality work with strong attention to detail.

Responsibilities

• Hardware Maintenance & Repair: Perform break/fix services on Dell servers, including the replacement of components such as GPUs, NICs, memory, and other hardware.
• Ticket Management: Track, prioritize, and resolve hardware-related service tickets in a timely and efficient manner.
• Troubleshooting & Diagnostics: Identify and resolve hardware issues using knowledge of server architecture and components.
• Customer Service & Communication: Maintain clear, professional communication with team members and internal stakeholders to ensure smooth operations.
• Physical Datacenter Work: Lift up to 65 pounds, climb ladders, and carry out tasks in a physically demanding datacenter environment.
• Team Collaboration: Work closely with fellow technicians and other departments to meet deployment and maintenance goals.
• Quality & Precision: Ensure all tasks and repairs are performed to a high standard of accuracy and reliability.

Skills

Dell server expertise

Break/fix proficiency

Troubleshooting skills

Customer focus

Physical capability

Detail-oriented

Job description

PGTEK seeks a Datacenter Hardware Technician in Marble, NC (onsite) to support Dell server infrastructure, perform break/fix, and handle hardware installations. The role includes lifting up to 65 lbs and occasional shift rotations, with a first shift focus. Start is early December 2025, relocation assistance available.

The ideal candidate demonstrates hands-on troubleshooting, strong communication, and a detail-oriented approach in a fast-paced datacenter setting, ensuring uptime and reliability.