Onsite Dell Storage Field Engineer - Austin (Travel)
PGTEK
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Benefits offered by this job
Job summary
PGTEK is seeking skilled Onsite Field Engineers to maintain and fix Dell ISG Storage solutions at customer sites within the Austin metro area. The role requires residence in the greater Austin area with travel across the 100 mile radius and primarily 1st shift, with occasional 2nd/overnight shifts.
Responsibilities include installation, troubleshooting, and customer support, collaborating with experts, and resolving issues promptly.
Qualifications
- Bachelor’s degree with 2+ years of professional experience or an advanced degree with no prior experience.
- Hands-on experience with Dell ISG Storage solutions including DataDomain, PowerScale and VxRail.
- Willingness to pursue advanced certifications (SABA Level 5) over time.
Responsibilities
- Onsite technical support: install, configure, maintain, troubleshoot, and repair Dell ISG Storage products at customer sites.
- Provide technical and administrative support directly to customers and interpret needs for timely resolution.
- Collaborate with subject matter experts to resolve complex problems and escalate when necessary while maintaining customer satisfaction.
Skills
Education
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Job description
PGTEK is seeking skilled Onsite Field Engineers to maintain and fix Dell ISG Storage solutions at customer sites within the Austin metro area. The role requires residence in the greater Austin area with travel across the 100 mile radius and primarily 1st shift, with occasional 2nd/overnight shifts.
Responsibilities include installation, troubleshooting, and customer support, collaborating with experts, and resolving issues promptly.
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