Onsite Delivery Manager

ManpowerGroup; Dover (DE); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Job summary

A staffing solutions company located in Dover, DE is seeking an OnSite Manager to oversee site operations. This role involves leading a team, managing client relationships, and ensuring compliance with operational standards. Candidates should have a minimum of 3 years in staffing or onsite management and must possess strong leadership and communication skills. The position offers a competitive salary and opportunities for growth.

Qualifications

• 3+ years in staffing or onsite management.
• Experience in client management.
• Ability to foster teamwork and accountability.

Responsibilities

• Oversee site operations and performance data entry.
• Engage with talent and manage client relationships.
• Ensure compliance and safety reporting.

Skills

Staffing experience

Leadership

Communication

Problem solving

Data entry proficiency

Education

High school diploma or equivalent

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by ManpowerGroup. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $75,000.00/yr

Additional compensation types

Annual Bonus

*Onsite Position that is Located Dover, Delaware - for a Manpower Client*

The OnSite Manager ensures seamless site operations, profitable growth, and the successful implementation of the Manpower Service Delivery model at client locations or assigned portfolio. In addition to providing leadership, oversight, and direction to the service team, the OnSite Manager is responsible for delivering a positive experience for both clients and talent. This role is pivotal in maintaining operational efficiency, client satisfaction, and the smooth execution of all service processes, acting as the primary point of contact for client communications and service excellence.

Making an Impact....

The OnSite Manager drives operational success and client satisfaction by leading in four key areas: Site Operations & Talent Management, Service Delivery Excellence, Client Relationship Management, and Strategic Oversight & Problem Solving. By ensuring smooth operations, KPI management, and adapting to client needs, the OnSite Manager creates a positive impact on both the workforce and client partnerships, ensuring Manpower’s standards are met and exceeded.

OnSite Manager fosters a culture of accountability, collaboration, and continuous development. By mentoring and guiding team members and/or talent, the OnSite Manager empowers individuals to excel in their roles while promoting open communication and teamwork. The OnSite Manager is committed to building a motivated, engaged, and high-performing team that delivers exceptional service to both clients and talent. Team size may vary based on client and site location.

Your Typical Day

Service Delivery & Reporting:

Data Entry & Reporting: Oversees or directly manages data entry tasks to ensure all client and talent performance data is accurately captured. This includes monitoring time entry, tracking attendance, and overseeing payroll and invoicing processes. Contract compliance audits are conducted on a quarterly basis to ensure adherence to agreed terms and conditions of the client, in addition that all talent placed is continuing to meet all onboarding requirements. Additionally, the Onsite Manager ensures that safety reports and any feedback from both talent and clients are documented and maintained for accurate records.

Client Reporting: Prepares and delivers client-specific reports, ensuring all data is accurate and reconciled. This involves cross-referencing talent timesheets to ensure that hours, rates, and other critical details align with the client’s requirements. Regular communication is maintained with clients to ensure transparency and accuracy in reporting.

Order Management: Processes any additional client orders, ensuring that the appropriate talent is assigned and ready to meet client demands. This includes real-time adjustments and coordination with internal stakeholders to align resources with client needs.

Talent Engagement & Support:

Talent New-Hire Check-In’s: Checks in with talent, asking about their experience, addressing any concerns, and offering support where necessary.

Performance & Safety Feedback: Reviews performance metrics and addresses any safety concerns with talent, ensuring a feedback loop that promotes safety and operational excellence. This regular interaction ensures that talent stays engaged and aware of expectations. Issues such as performance concerns or safety violations are discussed in a private location, documented, and addressed to ensure continuous improvement and a safe working environment.

End-of-Day Wrap-Up:

Administrative Tasks: Wraps up any remaining administrative duties, including finalizing safety reports, correcting time clock discrepancies, validating client and talent reports, and ensuring all operations are prepared for the next day.

Safety Reporting: Reviews any safety incidents or near-misses that occurred during the day, documenting them and collaborating with the safety team to address any hazards. This ensures that all safety concerns are resolved, and preventive measures are in place moving forward.

Client & Talent Updates: Before closing out the day, the Onsite Manager provides updates to clients regarding the day’s activities, including any safety or performance highlights. All data is reconciled, and any concerns from the client or talent are addressed promptly to ensure smooth operations the following day.

Required

• Industry: 3+ years in staffing / onsite management

• Education: High school diploma or equivalent

Nice to Have

• Vertical knowledge: Previous experience in Client Environment

• Onsite management: Experience managing onsite programs in staffing/workforce solutions industry

ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.

Reasonable accommodation during the interview process can be provided. Contact [e-mail] for assistance.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources and Management

• Industries

  Staffing and Recruiting

Referrals increase your chances of interviewing at ManpowerGroup by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Get notified about new Delivery Manager jobs in Dover, DE.

Sr. Manager, Wholesale Distribution Regional Operations

Market Operations Manager (Warehouse/Transportation)

Technical Project Manager This position is EXEMPT from the State of Delaware Merit System.

Senior Customer Success Manager - Strategic Team

Delaware, United States $82,000.00-$124,000.00 2 weeks ago

Manager Trainee - Operations (Travel Program; Relocation Required)

Delaware, United States $54,400.00-$74,800.00 18 hours ago

Middletown, DE $68,000.00-$74,000.00 4 days ago

On-Site Project Manager - Liquidation, Relocation and Downsizing

Part Time (Nights and weekends) Customer Experience Manager

Senior Product Manager - Digital Communications

Dover, DE $50,200.00-$91,200.00 22 minutes ago

Sr Regulatory Associate PM (US or LATAM Based Only)

Delaware, United States $47,000.00-$79,900.00 2 weeks ago

Clayton, DE $70,000.00-$106,000.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.