Operations Manager

Kane Partners LLC; Weldon (PA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Child care support

Pension plan

Job summary

A leading IT service provider in Pennsylvania seeks an Operations Manager to ensure efficient service delivery, coordinate teams, and improve operational workflows. Candidates should have 2+ years of experience in operations, proficiency in service management tools, and strong communication skills. This full-time role offers a competitive salary and benefits.

Qualifications

• 2+ years experience in operations or service coordination.
• Strong understanding of IT service management concepts.
• Proficiency in PSA tools and billing systems.

Responsibilities

• Monitor and maintain the ticketing system for client issues.
• Coordinate technician schedules and dispatch resources.
• Track and report on SLAs and customer satisfaction metrics.

Skills

Operations coordination

IT service management

Customer service

Organizational skills

Communication skills

Tools

Autotask

Quickbooks

Microsoft 365

Job description

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This range is provided by Kane Partners LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $90,000.00/yr

Direct message the job poster from Kane Partners LLC

The Operations Manager plays a crucial role in supporting the daily activities that keep our managed services running smoothly. This position involves coordinating service delivery, monitoring SLAs, improving operational workflows, and ensuring efficient communication between technical teams and clients. You'll be the backbone of our service operations, driving efficiency, reliability, and customer satisfaction.

Key Responsibilities

· Monitor and maintain the ticketing system (e.g., ConnectWise, Autotask) to ensure timely response and resolution of client issues.

· Coordinate technician schedules, dispatching resources as needed based on priority and skillset.

· Track and report on SLAs, response times, and customer satisfaction metrics.

· Identify operational inefficiencies and recommend process improvements.

· Serve as a liaison between service desk, project teams, and account management to ensure seamless service delivery.

· Assist in onboarding new clients, ensuring documentation and systems are properly configured.

· Maintain accurate system documentation, runbooks, and internal knowledge base.

· Support procurement and inventory management for hardware and software as needed.

· Assist with compliance tracking, reporting, and audit preparation.

Qualifications

Required:

· 2+ years of experience in operations, service coordination, or administrative support within an MSP or IT services environment.

· Strong understanding of IT service management (ITSM) concepts and frameworks.

· Proficiency in PSA tools, RMM, Autotask, Quickbooks, billing systems or similar.

· Excellent organizational and multitasking skills.

· Strong communication and customer service orientation.

· Proficient in Microsoft 365 and collaboration tools.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Child care support

Pension plan

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