Oracle Service Delivery Manager

Net2Source Inc.; Hanover (MD); On-site; USD 130,000 - 180,000; Full time

Job summary

A leading IT services company is seeking a Service Delivery Manager to oversee key business processes including Hire-to-Retire and Total Rewards. The ideal candidate will have significant IT experience, particularly in Oracle Fusion, and showcase exceptional client management skills. This role focuses on improving service delivery metrics and driving continuous improvement initiatives while maintaining strong stakeholder relationships.

Qualifications

• 18 to 20 years of total IT experience with at least 10 years as a Project Manager or Service Delivery Manager.
• Very strong experience with Oracle Fusion modules and managing complex integrations.
• Ability to forecast and maintain project financials.

Responsibilities

• Support various business processes including Hire-to-Retire and Total Rewards.
• Ensure application stability and a seamless experience for business users.
• Manage stakeholder relationships and deliver world-class services.

Skills

Strong delivery experience

Excellent communication skills

Client management experience

Proactive and initiative-driven

Knowledge of Agile

Knowledge of DevOps

Job description

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Note: Role is Full time with our direct customer.

Job Description:

As a SDM you will be working with multi-located teams supporting various business processes like Hire-to-Retire, Total Rewards, Procure to Pay, Record to Report, Contract to Cash and Project to Close. Excellent knowledge of Staffing industry is very much required. You will be measured on KPIs such as best practices implemented, usage of new technology to bring in efficiencies, services delivered within agreed SLAs etc.

• Strong delivery experience of managing ADM (Application Development & Maintenance) engagements
• 18 to 20 years of total IT experience with a minimum of 10 years as a Project Manager or Service Delivery manager in client facing role.
• Must have very strong experience handling projects with Oracle Fusion HCM, Finance, PPM, EPM, modules, 100+ integrations and complex PaaS Extensions as a part of technology landscape
• Very good knowledge of Staffing domain is required
• Must have excellent communication skills along with client management experience
• Demonstrate best practices in large account delivery through resource optimization, metrics driven continuous improvements and build relationship with project stakeholders (internal & customers)
• Actively seek opportunities to provide additional services to existing clients.
• Must be able to drive team to contribute on automations, innovations and continuous service improvement initiatives
• Must be proactive and take initiatives for engagement level process improvements, team performance and provide excellent services to customer
• Demonstrated success leading and mentoring cross-functional teams in multi-facility environments in order to maximize levels of productivity.
• Must have very good understanding and experience of handling project financials. Should be able to forecast, budget, costs, expenses and maintain Margins for the engagement.
• Should have knowledge of Agile, Devops.

Your role

• Ensure smooth functioning of Fusion application with Contract to Cash, Record to Report, Hire to Retire and Total Rewards related business processes.
• Ensure Application stability is maintained, and business users get seamless experience
• Work with various stakeholders to establish business relationship, take periodic feedback on services being provided and incorporate corrective measure. Demonstrate world class delivery

Regards

Divyansh

Sr. Account Manager

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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