Onsite DC Helpdesk Specialist — End-User Tech Support

RIZEUP TECHNOLOGY TRAINING LLC; Washington (District of Columbia); On-site; USD 70,000 - 110,000; Full time

Job summary

RIZEUP TECHNOLOGY TRAINING LLC in Washington, DC is seeking an experienced IT Support Specialist to join the DC Public School Technical Support team onsite. The role requires strong troubleshooting skills, knowledge of Windows and Microsoft Office, and the ability to work with end users to resolve incidents quickly.

You will work with enterprise security policies, manage incidents in the ticketing system, and collaborate with IT leadership to implement cost-effective tech solutions for District

Qualifications

• 6–10 years of experience in IT support.
• Respond to and diagnose problems via discussion with users.
• Onsite role with DC travel.

Responsibilities

• Resolve technical issues and close out Service/Incidents requests within SLAs.
• Adhere to Enterprise-wide security policies for District-owned resources.
• Provide installation, operation, and maintenance support for District-owned desktop software and OS.
• Log and route service requests in the incident management system.
• Provide a high level of customer service to end users daily.
• Provide technical expertise related to Microsoft Office and Windows OS.
• Troubleshoot issues related to agency applications and web apps.
• Provide technical support for mobile devices (iPads, iPhones, Android).
• Collaborate with IT leadership to test and implement cost-effective technology for District.
• Maintain SLAs for Desk Side support requests.
• Coordinate multi-tiered technical support with other teams for outages.

Skills

Troubleshooting

Windows

Microsoft Office

Customer service

Incident management

Job description

RIZEUP TECHNOLOGY TRAINING LLC in Washington, DC is seeking an experienced IT Support Specialist to join the DC Public School Technical Support team onsite. The role requires strong troubleshooting skills, knowledge of Windows and Microsoft Office, and the ability to work with end users to resolve incidents quickly.

You will work with enterprise security policies, manage incidents in the ticketing system, and collaborate with IT leadership to implement cost-effective tech solutions for District