Onsite Data Analyst - Operations Insights & Reporting

Cardinal Health; Brecksville (OH); On-site; USD 81,000 - 116,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k savings plan

PTO (Paid time off)

HSA

Job summary

Cardinal Health in Ohio is seeking an IT Service Center Operations Data Analyst to turn service center data into actionable insights that improve performance, efficiency, and customer experience. The role is onsite and leverages SQL, Hive, Tableau, and Alteryx to deliver scalable reporting and deep-dive analysis for decision support.

The ideal candidate has a Bachelor’s degree and 4+ years of relevant experience, with strong communication skills to translate technical findings into business

Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• 4+ years of experience (4-8 years preferred).

Responsibilities

• Use advanced analytical methods to resolve complex operational problems.
• Convert unclear questions into structured analytical approaches.
• Detect trends, relationships, and root causes using large datasets.
• Apply expert-level skills in SQL, Tableau, Hive, and Alteryx to support reporting and analytics.
• Build efficient, scalable data models and workflows.
• Troubleshoot data quality issues and implement sustainable improvements.
• Apply knowledge of call center operations, drivers, and performance levers.
• Communicate complex insights clearly to non-technical audiences.
• Create visualizations and narratives that influence decisions.
• Lead complex, large-scope analytical initiatives with minimal guidance.

Education

Bachelor's degree in a related field

Tools

SQL

Hive

Tableau

Alteryx

Hadoop

CTEs

Window functions

Genesys

Verint

Job description

Cardinal Health in Ohio is seeking an IT Service Center Operations Data Analyst to turn service center data into actionable insights that improve performance, efficiency, and customer experience. The role is onsite and leverages SQL, Hive, Tableau, and Alteryx to deliver scalable reporting and deep-dive analysis for decision support.

The ideal candidate has a Bachelor’s degree and 4+ years of relevant experience, with strong communication skills to translate technical findings into business