Service Center Analytics Lead

Cardinal Health; Dublin, Northern (OH, KY); Hybrid; USD 81,000 - 116,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

MyFlexPay wage access

FSAs

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health, based in Dublin, Ohio, is seeking an IT Service Center Operations Data Analyst to deliver high-value insights that enhance performance, efficiency, and customer experience in our Service Center operations. The role requires strong SQL, Hive, Tableau, and Alteryx skills to produce scalable reporting and support operational strategies.

The ideal candidate will employ advanced analytics on call center metrics, translate insights for executives and frontline leaders, and collaborate

Qualifications

• Experience with SQL, Hive, Tableau, and Alteryx for reporting and analytics.
• Strong understanding of call center operations, metrics and forecasting.
• Excellent communication skills to translate findings to business partners.

Responsibilities

• Apply advanced analytics to solve complex operational problems and identify trends.
• Develop scalable data models and dashboards for service center performance.
• Partner with Operations, WFM, and IT to deliver insights and improvements.
• Mentor junior analysts and contribute to best practices.

Skills

SQL

Hive

Tableau

Alteryx

Analytical thinking

Communication

Education

Bachelor's degree or equivalent

Tools

Genesys

Verint

Job description

Cardinal Health, based in Dublin, Ohio, is seeking an IT Service Center Operations Data Analyst to deliver high-value insights that enhance performance, efficiency, and customer experience in our Service Center operations. The role requires strong SQL, Hive, Tableau, and Alteryx skills to produce scalable reporting and support operational strategies.

The ideal candidate will employ advanced analytics on call center metrics, translate insights for executives and frontline leaders, and collaborate