Customer Service Representative-1

Kapsch TrafficCom AG; Corona (CA); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401(k) plan

No-cost medical insurance

Job summary

Kapsch TrafficCom is seeking a customer service representative in Corona, CA to handle calls, payments, emails, and inquiries related to the PROGRAM. You will be the first point of contact and assist customers with information and problem resolution.

This full-time, onsite role requires 1-3 years in customer service, a high school diploma, and proficiency with MS Office. Training is provided, and rotating Saturday shifts are included.

Qualifications

• High school diploma or equivalent required.
• 1–3 years’ experience in customer service call center or retail environment.
• Excellent communication and professional demeanor.
• Learn internal, proprietary systems.
• Must be self-motivated and team-oriented.

Responsibilities

• Serve as the first point of public contact for customer service issues.
• Respond to calls and provide information about the PROGRAM.
• Maintain knowledge of customer service operations to resolve problems.
• Process credit card and e-check payments for violations or replenishments.
• Open cases for unresolved inquiries and handle complaints.
• Process and reply to emails from customers and respond to web chats.
• Apply refunds and update customer accounts as needed.
• Document all updates in the BOS system.
• Maintain a high-quality, customer-focused approach at all times.

Skills

Analytical

Strong communication

Team oriented

Self-motivated

Learn proprietary systems

MS Office

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future. To learn more about our solutions and innovations, visit our website here.Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace. Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require need a reasonable accommodation for any part of the application or interview process, please send an email to [e-mail] to advise of the nature of your request along with your contact information.Candidates Requiring Sponsorship: Kapsch TrafficCom regrets that presently we are unable to consider individuals for this position who will require sponsorship for employment visa status (i.e., TN, H1-B, OPT, etc.).Unsolicited Third-Party Candidates: Please note that Kapsch TrafficCom does not accept unsolicited resumes/candidates from third-party recruiters that are not engaged and under written contract with Kapsch TrafficCom. Any employment agency, individual or entity that submits an unsolicited resume/candidate acknowledges and understands that Kapsch TrafficCom has the right to hire any applicant at its own discretion without any fee owed or due to the submitting third-party employment agency, individual or entity. For more information, please contact [e-mail] is an onsite, office-based position, and remote worker options are not available. This is a full-time opportunity, so we are looking for candidates who are able to work an 8-hour shift within our operating hours of 8:00 am – 6:00 pm Monday to Friday. All Reps will also be part of a rotating once a month Saturday shift from 9:00 am – 1:00 pm. This is not permanent.Starting Pay Rate: $17.50 - $22.00 Bi-lingual preferred, but not required.* All new hires will participate in formal job training. Formal call center experience is not required.Role Responsibilities:Serves as the first point of public contact for all customer service issues.Respond to calls from the public and provide general information and service regarding the PROGRAM.Maintains a thorough knowledge and understanding of the customer service center and PROGRAM operations to assist customers and resolve problems.Process credit card and e-check payments for replenishment or violation paymentsOpen cases for unsolved customer inquiries.Handle customer complaints, researches and adjusts account discrepancies as requested by Customer Service Supervisor.Process and reply to e-mails from customers.Process customer disputes.Process image review queuesConduct Web chat to answer questions and provide assistance to customers.Process the closing of customer accounts and issue refunds when necessary.Perform updates to toll violations, violation payments, customer payments or accounts to keep demographic, vehicle and credit card information current.Accurately documents all updates on BOS.Maintains a consistent, high quality, customer-focused orientation when conducting business and providing services or products to clients, the general public and other external customers.Exhibits professional image in a team environment with the ability to interact well and in positive manner, with all team members.Performs other necessary duties as assigned by the PROGRAM management.What’s in it for you?Opportunity to solve complex problems that improve daily the lives of people around the worldOpportunity to work with cutting edge technologies in a high-growth industryCareer growth and developmentCasual work environmentFull benefits package including paid time off, 401(k) and a no-cost medical insurance option for employee and eligible dependentsWhat we are looking for.High school diploma or equivalent required.1-3 years’ experience in a customer service call center or retail customer service environment.Excellent communication skills, interpersonal skills and professional phone demeanorBeginner to intermediate level experience with MS Office – Word, Excel and Outlook.Ability to learn internal, proprietary systems.Must be self-motivated, dependable, detail-oriented and enjoy working in a team-oriented environment.Analytical, with a sense of urgency and the capability to take individual initiative in role when.Must be able to work an 8-hour shift from 8:00 am – 6:00 pm Monday to Friday with rotating Saturday shifts from 9:00 am – 1:00 pm.