Onsite Customer Success & Product Discovery Lead

Pear VC; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Optexity in New York is seeking a hands-on operator to join the founding team. You will be the face of Optexity to customers, sit on site with doctors and clinic staff, learn workflows, and translate insights into product priorities.

This role blends product, customer discovery, success, and some engineering; ideal for someone who wants to start a company someday, thrives in ambiguity, and is excited to build lasting customer relationships.

Qualifications

• Wants to start a company someday and sit at the front row.
• Excellent communication with doctors and clinic staff.
• Highly organized and proactive in following through.

Responsibilities

• Work directly with doctors, practice managers and clinic staff to understand workflows.
• Run customer discovery: gather requirements and translate them into product priorities.
• Help design and test features with founders and engineers, on-site with customers.

Skills

Strong communicator

Customer discovery

Organizational skills

Ownership mindset

Education

New grads welcome

Tools

SQL

Scripting

APIs

Job description

Optexity in New York is seeking a hands-on operator to join the founding team. You will be the face of Optexity to customers, sit on site with doctors and clinic staff, learn workflows, and translate insights into product priorities.

This role blends product, customer discovery, success, and some engineering; ideal for someone who wants to start a company someday, thrives in ambiguity, and is excited to build lasting customer relationships.