Founder's Office, Customer Success (New york)

NeuroNav; New York (NY); On-site; USD 100,000 - 170,000; Full time

Job summary

Optexity is seeking a hands-on, customer-facing team member to sit with practices and doctors on-site in New York. You will learn how clinics operate, gather requirements, and relay insights to founders to shape the product. This role blends product, customer discovery, and early engineering work in a startup setting.

You will collaborate with engineers, support onboarding, drive usage, and help with early sales while building the relationships that sustain growth. New grads welcome to apply.

Qualifications

• Genuine interest in starting a company someday.
• Strong communicator who can talk with doctors and busy clinic staff.
• Highly organized, follows through, and closes loops.
• Comfortable being on site with customers most days.
• Willing to be based in New York and move if needed.
• Curious about how software gets built; comfortable with technology.
• New grads welcome to apply.

Responsibilities

• Work directly with doctors, practice managers and clinic staff to understand workflows.
• Run customer discovery to gather requirements and translate into product priorities.
• Help design the product with founders and engineers and test features with customers.
• Onboard new practices: coordinate setup, access, integrations and training.
• Drive usage: track adoption and identify reasons users stall.
• Be the single point of contact for customers and close the loop on issues.
• Collaborate with engineers to debug problems, write specs, and ship small fixes.
• Assist with early sales and renewals by building trust with practices.
• Support on your path to starting your own company by taking ownership of outcomes.

Skills

Communication

Organized

Ownership

Face-to-face with customers

Technical curiosity

Tools

SQL

APIs

Scripting

Job description

About Optexity

Optexity is a product-driven research lab building clinical reasoning and computer use models on data no other lab can reach. We deploy directly inside clinics and hospitals — including systems with no APIs, using integration infrastructure we've built and open-sourced — and in return become their preferred partner. That gives us proprietary clinical reasoning trajectories from practicing physicians, and a feedback loop between real patient encounters, our models, and the products built on top of them.

We're a small, fast-moving founding team with multiple published papers in NeurIPS, ICML, CVPR etc and background from Apple, Amazon, Microsoft, CMU, IIT.

We are backed by world-class investors and leaders like Jeff Dean, Neotribe VC, PearVC, Together Fund and Zapier Fund.

How we work

• Customer obsession — we start with the customer and work backwards




• Intellectual honesty — ideas matter more than titles; we communicate directly and assume good intent, even in disagreement




• Bias for action — we build and learn with customers rather than debate in the abstract




• Extreme ownership — we own outcomes, not just tasks, and see problems through

About the role

This is not a support role, and not a sales role. It is a flexible, hands-on role for someone who wants to start a company one day. You will be the face of Optexity to our customers: the practices, clinics and doctors who use our product every day. You will sit with them on site, learn how they work, and bring what you learn back to the founders to shape the product. In one role you get product, customer discovery, customer success, customer coordination and a taste of engineering.

This role is on site in New York, where all of our customers are.

What you’ll do

• Work directly with doctors, practice managers and clinic staff to understand their workflows and pain points




• Run customer discovery: gather requirements, spot patterns across practices, and turn them into clear product priorities




• Help design the product with the founders and engineers, and test new features with customers




• Onboard new practices: coordinate setup, access, integrations and training




• Drive usage: track adoption, find out why users stall, and get more doctors using the product more often




• Be the single point of contact for customers, and close the loop on every issue and request




• Work with engineers to debug problems, write specs, and ship small fixes yourself where you can




• Help with early sales and renewals by building trust and relationships with practices

Ideal candidate

• Genuinely wants to start a company someday and wants a front-row seat




• Strong communicator who is comfortable talking with doctors and busy clinic staff




• Highly organized, follows through, and closes loops




• Energized by ambiguity and takes ownership without needing to be guided




• Based in New York, or willing to move, and comfortable being on site with customers most days




• Comfortable with technology, and curious about how software gets built




• New Grads welcome to apply

Nice to have

• Prior experience in customer success, consulting, startups, product or operations




• Familiarity with healthcare, practice operations or EMR systems




• Basic technical skills such as SQL, scripting or working with APIs




• Prior founder or founding team experience

What you get

• Direct, daily work with the founders, plus exposure to board and investor conversations




• A broad view of product, customers, sales and engineering that few roles offer




• Real ownership, with scope that grows as the company does




• Support on your path to starting your own company




• Competitive salary