Founding Customer-Facing Engineer (Remote-Friendly)

Pear VC; Palo Alto (CA); Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Meaningful equity

Direct exposure to founders

Job summary

Optexity is a patient-centered product-driven research lab building clinical reasoning models and integrations for clinics and hospitals. You’ll be a software engineer deployed inside practices to understand real workflows and deliver practical software that works with EMRs and systems with no APIs.

You’ll own the customer technical outcomes from first meeting to daily usage, collaborating with doctors and staff and shaping product direction through real feedback.

Qualifications

• Bachelor’s in computer science or related field.
• Strong Python and backend experience; comfortable with data and APIs.
• Comfortable working directly with customers, including non-technical ones.
• Energized by open-ended problems and ownership without guided direction.

Responsibilities

• Deploy and set up Optexity inside practices and clinics, including systems with no APIs.
• Sit with doctors and staff to understand workflows and translate them into working software.
• Build and improve data pipelines and integrations with EMRs and clinical systems.
• Collaborate with the core team on search and chat features, incorporating customer feedback.
• Debug and resolve customer issues quickly and own them until fixed.
• Help drive customer success: onboarding, training, increasing usage.
• Create reusable solutions from common customer problems to speed future deployments.
• Share learnings with founders to shape product direction.

Skills

Python

Backend development

APIs

Customer interaction

Education

Bachelor’s in Computer Science

Job description

Optexity is a patient-centered product-driven research lab building clinical reasoning models and integrations for clinics and hospitals. You’ll be a software engineer deployed inside practices to understand real workflows and deliver practical software that works with EMRs and systems with no APIs.

You’ll own the customer technical outcomes from first meeting to daily usage, collaborating with doctors and staff and shaping product direction through real feedback.