Onsite Customer Success & Product Liaison

Praxis, Inc.; New York (NY); On-site; USD 100,000 - 170,000; Full time

Job summary

Optexity is seeking a hands-on, customer-facing team member to sit with practices and doctors on-site in New York. You will learn how clinics operate, gather requirements, and relay insights to founders to shape the product. This role blends product, customer discovery, and early engineering work in a startup setting.

You will collaborate with engineers, support onboarding, drive usage, and help with early sales while building the relationships that sustain growth. New grads welcome to apply.

Qualifications

• Genuine interest in starting a company someday.
• Strong communicator who can talk with doctors and busy clinic staff.
• Highly organized, follows through, and closes loops.
• Comfortable being on site with customers most days.
• Willing to be based in New York and move if needed.
• Curious about how software gets built; comfortable with technology.
• New grads welcome to apply.

Responsibilities

• Work directly with doctors, practice managers and clinic staff to understand workflows.
• Run customer discovery to gather requirements and translate into product priorities.
• Help design the product with founders and engineers and test features with customers.
• Onboard new practices: coordinate setup, access, integrations and training.
• Drive usage: track adoption and identify reasons users stall.
• Be the single point of contact for customers and close the loop on issues.
• Collaborate with engineers to debug problems, write specs, and ship small fixes.
• Assist with early sales and renewals by building trust with practices.
• Support on your path to starting your own company by taking ownership of outcomes.

Skills

Communication

Organized

Ownership

Face-to-face with customers

Technical curiosity

Tools

SQL

APIs

Scripting

Job description

Optexity is seeking a hands-on, customer-facing team member to sit with practices and doctors on-site in New York. You will learn how clinics operate, gather requirements, and relay insights to founders to shape the product. This role blends product, customer discovery, and early engineering work in a startup setting.

You will collaborate with engineers, support onboarding, drive usage, and help with early sales while building the relationships that sustain growth. New grads welcome to apply.