Onsite Customer Success Associate

Platinum Coastal Group; Fayetteville (NC); On-site; USD 30,000 - 38,000; Full time

Job summary

Platinum Coastal Group in Fayetteville, NC seeks an entry-level customer support representative to strengthen customer satisfaction, usage, and long-term relationships. This on-site role requires comfortable face-to-face interactions with customers, clients, and onsite coworkers.

You will build rapport, answer questions, identify needs, and coordinate appropriate support. Candidates who are personable, dependable, organized, coachable, and able to communicate professionally in a fast-moving

Qualifications

• Entry-level role requiring strong interpersonal skills.
• Ability to explain services clearly.
• Customer-focused with professional communication.

Responsibilities

• Build rapport with customers through regular interaction
• Answer questions and explain services
• Identify needs and coordinate appropriate support
• Follow up on open requests and customer feedback

Skills

Customer service

Customer support

Communication

Job description

Platinum Coastal Group in Fayetteville, NC seeks an entry-level customer support representative to strengthen customer satisfaction, usage, and long-term relationships. This on-site role requires comfortable face-to-face interactions with customers, clients, and onsite coworkers.

You will build rapport, answer questions, identify needs, and coordinate appropriate support. Candidates who are personable, dependable, organized, coachable, and able to communicate professionally in a fast-moving