Onsite Customer Service & Supply Chain Coordinator

Viant Medical; Vega Baja (PR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Company-paid life insurance

Disability benefits

Generous paid time off and holidays

401k plan with company match

Tuition reimbursement

Job summary

Viant Medical is seeking a Materials - Customer Service Representative to support order entry, status inquiries, and coordination from order to delivery for molding and assembly operations.

The role involves maintaining customer satisfaction through timely processing of purchase orders, acknowledgments, and accurate status updates, with onsite workflow and cross-functional collaboration across production planning and logistics.

Qualifications

• Associates degree in business or related field required/preferred.
• Experience in supply chain, planning, or customer service (2–3 years).
• Experience with ERP systems and MS Office proficiency.

Responsibilities

• Follow GMPs, SOPs and Viant quality standards.
• Act as secondary contact for site customer service needs.
• Monitor and drive on-time delivery performance.
• Provide price and delivery information for orders.
• Enter orders and confirm sales orders.

Skills

Interpersonal skills

Written & verbal communication

Time management

Organizational skills

Team collaboration

Education

Associates Degree in business or related field

Tools

ERP system

MS Office

Job description

Viant Medical is seeking a Materials - Customer Service Representative to support order entry, status inquiries, and coordination from order to delivery for molding and assembly operations.

The role involves maintaining customer satisfaction through timely processing of purchase orders, acknowledgments, and accurate status updates, with onsite workflow and cross-functional collaboration across production planning and logistics.