Customer Service Representative

Viant Medical; Vega Baja (PR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Company-paid life insurance

Disability benefits

Generous paid time off and holidays

401k plan with company match

Tuition reimbursement

Job summary

Viant Medical is seeking a Materials - Customer Service Representative to support order entry, status inquiries, and coordination from order to delivery for molding and assembly operations.

The role involves maintaining customer satisfaction through timely processing of purchase orders, acknowledgments, and accurate status updates, with onsite workflow and cross-functional collaboration across production planning and logistics.

Qualifications

• Associates degree in business or related field required/preferred.
• Experience in supply chain, planning, or customer service (2–3 years).
• Experience with ERP systems and MS Office proficiency.

Responsibilities

• Follow GMPs, SOPs and Viant quality standards.
• Act as secondary contact for site customer service needs.
• Monitor and drive on-time delivery performance.
• Provide price and delivery information for orders.
• Enter orders and confirm sales orders.

Skills

Interpersonal skills

Written & verbal communication

Time management

Organizational skills

Team collaboration

Education

Associates Degree in business or related field

Tools

ERP system

MS Office

Job description

Materials - Customer Service Representative

JOB SUMMARY: Responsible for providing customer service support, coordinate whole cycle order to delivery process and support master production scheduling for the molding and assembly operation. Maintain Customer satisfaction through timely and accurate processing of customer purchase orders, order acknowledgements and providing order status information.

RESPONSIBILITIES

• Follow all Good Manufacturing Practices and SOPs as defined by Viant policies, procedures, and practices to ensure that FDA regulations, ISO standards, and Viant quality standards are met
• Act as secondary point of contact for site customer service needs
• Monitor and Drive Improvement for On Time Delivery Misses
• Provides price and delivery information to process orders
• Perform Order Entry/Sales Order confirmation process
• Communicate with customers on status of orders
• Perform as a backup, master production planning functions to support customer requirements
• Support as needed to Prepare all work orders that are added to the production schedule. Keep record of all work orders assigned part numbers and quantities.
• Support logistics and warehouse activities as needed
• Assist in departmental improvement projects
• Support sourcing process by entering requisitions and assigning PO’s when needed
• Places purchase orders for MRO items submitted through purchase requisitions. Reviews purchase requisitions for accuracy, pricing, account coding and delivery insuring the requested supplier is on the Approved Supplier List and the appropriate approvals have been obtained.
• Prepares reports, plans and updates CS and sourcing metrics as required.
• Perform other duties as assigned

POSITION REQUIREMENTS

• Associates Degree in business or related field
• 2 - 3 years of experience in Supply Chain, Planning and/or Customer Service
• Experience with ERP system
• Lean Certification preferred but not required
• APICS Certification preferred but not required
• Experience in a regulated manufacturing environment preferred but not required
• Computer literate with advanced Microsoft Office skills

Skills/Competencies

• Strong interpersonal skills
• Effective written and oral communication skills
• Time management skills and able to prioritize multiple priorities
• Organizational skills
• Ability to work in a team environment

Physical Requirements

• Typical office environment with long periods of sitting and usage of hands and computer.
• Moderate amounts of amounts of walking, sitting, standing, bending, kneeling, stooping, pushing, pulling, reaching, lifting, and twisting.
• Occasional lifting and/or carrying up to 20 pounds.
• Some duties may be performed in the Warehouse of manufacturing plant, which can be hot in summer, hazardous, noisy and dusty.
• Proficient with MS Word, Excel, Outlook

OTHER

The role is required to be 100% onsite with occasional travel as deemed necessary.

Benefits

• Medical, dental, and vision benefits-effective date of hire!
• Company-paid life insurance and disability benefits
• Generous Paid time off and 10 paid Holidays
• 401k Plan with Company Match
• Tuition Reimbursement

Viant is a global medical device design and manufacturing services provider that partners and innovates with customers to provide the highest quality, life enhancing medical devices. We do this through our depth and breadth of capabilities, end-to-end integration, technical expertise, and relentless focus on our customers and on operational excellence. With nearly 6,000 associates across 24 locations worldwide, we offer a unique combination of small-company service and attention with big-company resources. For more information, visit viantmedical.com or follow us on LinkedIn.

Viant provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Viant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.