Onsite Customer Service Rep: Problem-Solver & Growth

Natural Essentials, Inc.; Aurora (OH); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Flexible unpaid time off

Medical insurance options (with $0 ded

No cost prescriptions

Job summary

Natural Essentials, Inc., doing business as Bulk Apothecary, is seeking a Customer Service Call Center Representative for an onsite role in Ohio. You will handle calls, provide product information, resolve issues, and maintain customer records with confidentiality.

The schedule is Monday–Friday, 8:00 AM–4:30 PM, with a pay range of $16.50–$17 per hour depending on experience. Benefits are available after 90 days, including paid holidays, PTO, and health insurance options with zero deductibles

Qualifications

• This is an onsite position; remote work is not available.

Responsibilities

• Provides product and service information to customers and resolves issues.
• Answers incoming calls and answers product and service questions; suggests information about other products and services.
• Opens customer accounts by recording account information.
• Maintains confidential customer records by updating account information.
• Resolves product or service problems by clarifying complaints, determining root cause, selecting best solution, and expediting correction or adjustment.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Other duties as assigned.

Job description

Natural Essentials, Inc., doing business as Bulk Apothecary, is seeking a Customer Service Call Center Representative for an onsite role in Ohio. You will handle calls, provide product information, resolve issues, and maintain customer records with confidentiality.

The schedule is Monday–Friday, 8:00 AM–4:30 PM, with a pay range of $16.50–$17 per hour depending on experience. Benefits are available after 90 days, including paid holidays, PTO, and health insurance options with zero deductibles