Onsite Customer Service Pro - Growth & Benefits

Total Sanitation Services; Tuscaloosa (AL); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Fully paid benefits

Business casual workplace

Growth opportunities

On-the-job learning

Job summary

Total Sanitation Services in Tuscaloosa, Alabama is seeking a Customer Service Representative to support back-office operations and deliver excellent service. You will process orders, handle inquiries by phone and email, maintain records in the CRM, and educate customers on products.

This temporary-to-permanent, fully onsite role offers a business casual environment, fully paid benefits, and opportunities to grow within a multi-brand operation.

Qualifications

• 2–3 years of customer service experience.
• Excellent phone communication and interpersonal skills.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Process and enter customer sales orders accurately and efficiently.
• Respond promptly and professionally to customer inquiries and special instructions.
• Investigate and resolve customer concerns via telephone and/or email with timely follow-up.

Skills

Phone communication

Interpersonal skills

CRM experience

MS Office

Detail oriented

Education

Post-secondary education (asset)

Tools

CRM software

Job description

Total Sanitation Services in Tuscaloosa, Alabama is seeking a Customer Service Representative to support back-office operations and deliver excellent service. You will process orders, handle inquiries by phone and email, maintain records in the CRM, and educate customers on products.

This temporary-to-permanent, fully onsite role offers a business casual environment, fully paid benefits, and opportunities to grow within a multi-brand operation.