Onsite Customer Service Pro - Background Screening

AppleOne Employment Services; West Henrietta (NY); On-site; USD 63,039,000 - 66,125,000; Full time

Job summary

AppleOne Employment Services is seeking a Customer Service Representative for a 4+ month contract in West Henrietta, NY. This onsite role supports clients via phone, email, and chat, emphasizes accuracy and timely issue resolution, with a structured workday from Monday to Friday.

The position requires 2+ years of customer service experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Minimum 2+ years of customer service experience.
• Experience handling high-volume calls, emails, chats and follow-ups.
• Accurate documentation and data-entry across systems.

Responsibilities

• Provide high-quality customer service through phone, email, chat and other channels.
• Support background screening service inquiries and follow-ups.
• Handle high-volume inbound/outbound communications and meet SLAs.
• Document interactions and perform data entry in company systems.
• Prioritize tasks and contribute to process improvements.
• Share knowledge with teammates as needed.

Skills

Customer service

Phone support

Email/chat support

Data entry

Time management

Job description

AppleOne Employment Services is seeking a Customer Service Representative for a 4+ month contract in West Henrietta, NY. This onsite role supports clients via phone, email, and chat, emphasizes accuracy and timely issue resolution, with a structured workday from Monday to Friday.

The position requires 2+ years of customer service experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.