Service Specialist

Spectraforce Technologies; East White Plains (NY); On-site; USD 28,000 - 33,000; Full time

Job summary

Spectraforce Technologies in West Henrietta, NY is seeking a Service Specialist to deliver quality client service using the HireRight system for background checks. You will interact by phone, email, chat, and other channels, ensuring timely responses and accurate data entry.

This 4-month temporary role emphasizes handling high-volume calls, adhering to SLAs, and collaborating with leaders to improve processes. Strong organization and meticulous documentation are essential for success.

Qualifications

• 2+ years customer service experience.
• Comfortable with high-volume outbound/inbound calling.
• Confident, clear, and professional phone presence.
• Experience in customer outreach.
• Resilient and motivated by goals and metrics.

Responsibilities

• Delivers quality service to Client clients who are utilizing the HireRight system for background checks / screening.
• Interact via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Develops and maintains an intermediate working knowledge of one or more Client products, as well as industry policies and procedures.
• Identifies opportunities for process improvement and works with leaders to implement.
• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Documents all interactions.
• Serves as a mentor for less experienced teammates.
• Performs data input, maintaining strong prioritization and organization.

Skills

Customer service

High-volume calls

Phone presence

Customer outreach

Goal-driven

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Job Title: Service Specialist

Location: West Henrietta New York 14586

Duration: 4 months

Schedule: Monday through Friday, 8-5pm (1 hour lunch)

Responsibilities :

• Delivers quality service to Client clients who are utilizing the HireRight system for background checks / screening.
• They interact via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Develops and maintains an intermediate working knowledge of one or more Client products, as well as industry policies and procedures.
• Identifies opportunities for process improvement and works with leaders to implement.
• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Documents all interactions.
• Serves as a mentor for less experienced teammates.
• Performs data input, maintaining strong prioritization and organization.

Qualifications:

• 2 years or more customer service experience
• Comfortable with high-volume outbound/inbound calling
• Confident, clear, and professional phone presence
• Experience in customer outreach
• Resilient and motivated by goals and metrics