Onsite Customer Service & Order Fulfillment Specialist

Trelleborg; Rutherfordton (NC); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Tuition Reimbursement

Paid Time Off

Paid Holidays

Employee Assistance

Job summary

Trelleborg’s Engineered Coated Fabrics operation is a world leader in engineered polymer solutions serving multiple industries. The Customer Service Representative will ensure timely orders, accurate processing, and effective communication with customers and internal teams to support overall satisfaction and operational efficiency.

Responsibilities include order entry, tracking, material coordination, and providing timely updates to customers.

Qualifications

• High School Diploma required; Associate’s Degree in Business preferred.
• Previous experience in customer service is required.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) preferred.

Responsibilities

• Receive and verify customer releases; enter orders to ensure 100% on-time delivery.
• Manage all customer service functions, including order tracking and issue resolution.
• Coordinate raw material needs, order fulfillment, and inventory of product components.
• Serve as the primary point of contact for customer inquiries, orders, and complaints.
• Schedule production orders and communicate delivery timelines to customers.
• Handle return shipments and ensure proper documentation.
• Maintain accurate sales files and review customer contracts for compliance.
• Perform order entry, invoicing, system updates, and generate sales reports.
• Support the field sales team with product samples and marketing literature.
• Process changes to customer orders and update lead times as needed.
• Review daily shipping reports and address missed shipments.

Skills

Communication skills

Attention to detail

Independent work

Problem solving

Multitasking

Fast-paced environment

Education

High School Diploma

Associate’s Degree in Business

Tools

Microsoft Office

SAP

Job description

Trelleborg’s Engineered Coated Fabrics operation is a world leader in engineered polymer solutions serving multiple industries. The Customer Service Representative will ensure timely orders, accurate processing, and effective communication with customers and internal teams to support overall satisfaction and operational efficiency.

Responsibilities include order entry, tracking, material coordination, and providing timely updates to customers.