Customer Success & Inside Sales Specialist

Trelleborg Group; Northborough (MA); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Tuition reimbursement

Vision insurance

Job summary

Trelleborg Group in Northborough, MA is seeking an experienced Customer Service professional to serve as the primary contact for customers, manage quotes and orders, and support sales and engineering teams. This role emphasizes accuracy, timely communication, and adherence to quality standards.

The position requires strong organizational skills, proficiency with JDE, and a customer-driven attitude to foster relationships and drive new business opportunities.

Qualifications

• High school diploma or GED required.
• Minimum 2+ years related customer service experience with manufacturer or distributor.
• Experience working under ISO quality requirements.
• Experience working with JDE.
• Ability to read, write, speak and understand English.
• Ability to communicate clearly and effectively.
• Solid job knowledge to deliver world-class performance.
• Desire to delight customers and co-workers.
• Knowledge of basic business sales and marketing practices.

Responsibilities

• Acts as primary contact between TSS and customers.
• Present quotes professionally and follow quote policies.
• Communicate with customers via phone and email.
• Develop and maintain strong customer relationships.
• Ensure timely acceptance of new purchase orders.
• Provide information on pricing, inventory, order status.
• Process customer complaints and assist with corrective actions.
• Coordinate with engineering for RFQ responses.
• Support sales staff to generate new business.
• Data entry for quotes and sales orders.
• Keep sales materials updated and available to customers.
• Assist with miscellaneous administrative tasks.
• Support Quality, Safety and Environmental programs.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Problem-solving

Microsoft Office

Education

High school diploma or GED

College coursework preferred

Tools

JDE

Job description

Trelleborg Group in Northborough, MA is seeking an experienced Customer Service professional to serve as the primary contact for customers, manage quotes and orders, and support sales and engineering teams. This role emphasizes accuracy, timely communication, and adherence to quality standards.

The position requires strong organizational skills, proficiency with JDE, and a customer-driven attitude to foster relationships and drive new business opportunities.