Onsite Customer Operations Lead — End-to-End Ownership

Harper; San Francisco (CA); On-site; USD 150,000 - 220,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Meals provided

Commuter benefits

License paid

Job summary

Harper, a San Francisco-based AI-native commercial insurance brokerage, seeks a hands-on operator to own one end-to-end workflow. You will start with activation checks and payments, then expand to classification and certificates, while building the tools agents use.

You’ll decide what steps an agent can own and how the system handles failures, ensuring adoption and measurable impact. You will work on a workflow that changes how deals are processed, tracked, and completed, aligning with AHQ goals

Qualifications

• Experience running a real operation in a high-volume environment.
• Own end-to-end workflows from activation checks to payments.
• Proficient in SQL; Python or TypeScript is a plus.
• Familiarity with AI tools like Claude and internal Harper tooling.

Responsibilities

• Own one workflow end-to-end and improve its weekly metrics.
• Call customers, chase carriers, and fix records.
• Architect agent tools and integrate with internal systems.
• Decide which steps can be automated and which require licensed checks.
• Drive adoption and train teams to use the workflow.

Skills

SQL

Python

TypeScript

Tools

Cursor

Claude

Harper tools

Job description

Harper, a San Francisco-based AI-native commercial insurance brokerage, seeks a hands-on operator to own one end-to-end workflow. You will start with activation checks and payments, then expand to classification and certificates, while building the tools agents use.

You’ll decide what steps an agent can own and how the system handles failures, ensuring adoption and measurable impact. You will work on a workflow that changes how deals are processed, tracked, and completed, aligning with AHQ goals