Payments Ops Lead — On-site (Atlanta/SF)

Harper; San Francisco (CA); On-site; USD 65,000 - 115,000; Full time

Benefits offered by this job

Health, dental, vision

Office meals

Commuter or parking support

Bonus

Equity

Job summary

Harper, an AI-native commercial insurance broker, seeks a Payments Specialist to work on-site in Atlanta or San Francisco. You will resolve complex money issues that threaten coverage, tracing payments to the truth, coordinating with customers, and ensuring documented resolutions.

The role blends customer care with precise financial reconciliation in a high-volume environment. Expected work includes handling payments questions, reconciling accounts, and driving zero-delay resolution.

Qualifications

• Experience in payments operations, disputes and financial reconciliations.
• Ability to resolve complex payment issues with clear, data-driven communication.
• Familiarity with lending, refunds, and chargebacks processes.

Responsibilities

• Own end-to-end payment issue resolution with proper documentation.
• Match financed policies to agreements and fix mismatches.
• Process pending cancellations with carrier and finance portals before deadlines.
• Coordinate reviews for disputes and refunds and communicate outcomes to customers.
• Automate reconciliations and identify patterns for product or process improvements.

Skills

Payment operations

Disputes

Collections

Lending

Fraud management

Accounts receivable

Job description

Harper, an AI-native commercial insurance broker, seeks a Payments Specialist to work on-site in Atlanta or San Francisco. You will resolve complex money issues that threaten coverage, tracing payments to the truth, coordinating with customers, and ensuring documented resolutions.

The role blends customer care with precise financial reconciliation in a high-volume environment. Expected work includes handling payments questions, reconciling accounts, and driving zero-delay resolution.